Commercial HVAC Service Technician

AIR Control Concepts•Richmond, VA

7d•Onsite

About The Position

Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on. This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.

Requirements

5-7 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
EPA Universal Certification required; OEM-specific training or certifications preferred.
Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
Strong communication and customer service skills with a professional, team-focused mindset.
Valid driver’s license with clean driving record; able to pass a background check and drug screening.
Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
Willingness to participate in an on-call rotation for emergency service coverage.

Nice To Haves

OEM-specific training or certifications preferred.

Responsibilities

Diagnose and resolve issues on a variety of commercial HVAC systems.
Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability.
Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
Coordinate with internal teams to ensure efficient scheduling and follow-up.
Accurately complete service reports, work orders, and related documentation in a timely manner.
Maintain a clean, organized, and well-stocked service vehicle.
Ensure personal tools and equipment are kept in optimal working condition.
Stay up to date through ongoing technical training.
Serve as a resource and occasional mentor to junior technicians in the field.
Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
Participate in the on-call rotation to provide after-hours support for urgent service needs.
Contribute to the team and company by stepping in where needed.