Commercial HVAC Service Technician
About The Position
Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on. This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more. AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer-focused solutions. AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.
Requirements
- 5-7 years minimum commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
- EPA Universal Certification required; OEM-specific training or certifications preferred.
- Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
- Strong communication and customer service skills with a professional, team-focused mindset.
- Valid driver’s license with clean driving record; able to pass a background check and drug screening.
- Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
- Willingness to participate in an on-call rotation for emergency service coverage.
Nice To Haves
- OEM-specific training or certifications preferred.
Responsibilities
- Diagnose and resolve issues on a variety of commercial HVAC systems.
- Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability.
- Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
- Coordinate with internal teams to ensure efficient scheduling and follow-up.
- Accurately complete service reports, work orders, and related documentation in a timely manner.
- Maintain a clean, organized, and well-stocked service vehicle.
- Ensure personal tools and equipment are kept in optimal working condition.
- Stay up to date through ongoing technical training.
- Serve as a resource and occasional mentor to junior technicians in the field.
- Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
- Participate in the on-call rotation to provide after-hours support for urgent service needs.
- Contribute to the team and company by stepping in where needed.
Benefits
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with company match
- Short/long-term disability coverage
- Paid time off (PTO)
- Paid holidays
- Employee assistance program (EAP)
- Ongoing training opportunities
- Support for continuing education
- Uniforms
- Vehicle and phone (as applicable)
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
