Service Sales - Columbus

Mid-Ohio Air Conditioning•Columbus, OH

About The Position

The Commercial HVAC Service Sales Representative is a strategic, relationship-first business development role responsible for growing Mid-Ohio Air Conditioning’s service revenue across Central and Northeast Ohio. The role focuses on earning long-term client loyalty through expertise and trusted relationships, supported by the company’s technical credibility and service team. Preventive and predictive maintenance contract sales are the foundation of the position. The role also includes service repair, capital improvements, energy-efficiency upgrades, sustainability and green initiatives, tenant improvements, and mechanical equipment replacements. The representative manages the full sales cycle, supports account retention and growth, and coordinates with service and project teams to ensure successful client handoffs and delivery.

Requirements

At least 3 years of outside sales experience in commercial HVAC, mechanical services, building controls, or a closely related building-systems field.
Demonstrated track record of closing planned-maintenance contracts and managing a multi-account commercial territory.
Working knowledge of commercial HVAC systems, including rooftop units, chillers, air-handling units, hydronic systems, and building automation/controls.
Proficiency with CRM platforms and Microsoft Office 365.
Valid Ohio driver’s license and clean driving record.
Strong interpersonal, written, and presentation communication skills, with a consultative sales approach.

Nice To Haves

Experience selling into industrial or institutional environments, such as healthcare, higher education, government, or Class A commercial.
Existing professional relationships with facility- or property-management contacts in Columbus, Cleveland, or surrounding Ohio markets.

Responsibilities

Prospect, qualify, and close preventive and predictive maintenance agreements with new commercial, industrial, and institutional accounts across Central and Northeast Ohio.
Conduct facility assessments and mechanical-room walkthroughs to identify deferred maintenance, system vulnerabilities, energy waste, and capital-planning opportunities.
Develop and manage a structured, documented sales pipeline using MOAC’s CRM tools; manage the sales cycle from initial contact through contract execution and handoff to the Service Division.
Build and maintain trusted relationships with facility managers, property managers, building owners, engineers of record, and procurement decision-makers.
Represent MOAC at industry events, trade associations, and local business networks to increase brand visibility and generate referrals.
Present tailored preventive-maintenance program options, including comprehensive, parts-included, and predictive/diagnostic tiers, based on each client’s budget, risk tolerance, and equipment profile.
Identify and develop opportunities for service repair, equipment replacements, HVAC upgrades, energy retrofits, sustainability projects, and tenant improvements.
Collaborate with the Director of Service, Senior Project Managers, and Estimating to develop scopes and pricing for capital-range or complex multi-trade opportunities.
Use MOAC’s technical depth, design-build capability, track record, and service-team quality as competitive differentiators in proposals and client conversations.
Monitor service-delivery quality and advocate internally for clients to ensure expectations are met or exceeded.
Conduct proactive business reviews with key accounts to assess satisfaction, identify facility needs, and reinforce renewal value.
Manage contract-renewal timelines and lead renegotiation and upsell conversations before contracts expire.
Coordinate with the Service Dispatcher and field-team leads to support onboarding and consistent service delivery for new maintenance clients.
Provide weekly pipeline updates, opportunity forecasts, and activity summaries to MOAC leadership.
Participate in sales reviews, pricing-strategy discussions, and service-coordination meetings.
Share market intelligence, including competitor activity, pricing trends, and emerging client needs, to inform service strategy and positioning.