Commercial HVAC-R Service Technician

Benedict Refrigeration Service•Hayward, WI

About The Position

Benedict Sales & Service is hiring a full-time, year-round Commercial HVAC-R Service Technician for its Service department. The technician services, repairs, maintains, modifies, and installs commercial refrigeration, HVAC, ventilation, food service, and beverage equipment at customer sites across central and northern Wisconsin and eastern Minnesota. The role does not involve residential calls and includes daily travel between sites. The technician diagnoses equipment problems, interprets technical drawings and manuals, uses testing devices and hand or power tools, runs copper piping and PVC, manages replacement-parts inventory, and documents work electronically. The position also involves customer communication, collecting and routing payments where needed, working toward individual and department goals, and safely maintaining and operating company equipment and vehicles. The Service Manager and experienced technician support team provide assistance. This position requires a non-standard schedule with emergency on-call availability, including nights, weekends, and holidays. Work includes travel between sites, climbing stairs and ladders to reach equipment and rooftops, accessing confined spaces, working indoors and outdoors, and frequently lifting, pushing, or carrying up to 50 pounds and occasionally 75 pounds or more.

Requirements

At least one year of related commercial refrigeration or HVAC experience.
EPA Universal Certification.
High school diploma or equivalent.
Valid Class D driver's license and ability to meet commercial insurability requirements.
Strong problem-solving, mechanical, analytical, and troubleshooting skills.
Knowledge and understanding of commercial refrigeration and HVAC equipment.
Ability to use power and hand tools, thermometers, pressure gauges, and other testing devices.
Ability to run copper piping and PVC.
Ability to read and interpret manuals, schematics, and mechanical blueprints.
Basic computer skills and ability to learn computer programs.
Ability to plan, organize, and prioritize work, follow instructions, and meet deadlines.
Ability to travel between job sites and work locations 100% of the time.
Availability for a non-standard schedule, including emergency on-call work, nights, weekends, and holidays.
Ability to read, write, and comprehend simple instructions and correspondence, and communicate information effectively in person and in writing.
Ability to perform basic arithmetic and apply common-sense reasoning to instructions and problems.
Ability to climb stairs and ladders, access rooftops and confined spaces, work indoors and outdoors, and frequently lift, push, or carry up to 50 pounds and occasionally 75 pounds or more.
Ability to work effectively in a high-stress, fast-paced environment.

Nice To Haves

Two or more years of refrigeration or HVAC experience.
Vocational or technical school training or an apprenticeship.
Federal Medical Card, particularly for transporting large commercial trailers.

Responsibilities

Troubleshoot, diagnose, repair, maintain, modify, and install commercial HVAC-R and related mechanical equipment.
Read and interpret technical drawings, blueprints, schematics, operation manuals, and repair manuals.
Use testing devices, power tools, and hand tools to identify and resolve equipment problems.
Run copper piping and PVC.
Maintain replacement-parts inventory and order parts as needed.
Accurately record work progress and history using an electronic or computerized work-order system.
Collect payment from customers when required before service and direct payments to the appropriate personnel for processing.
Communicate effectively with customers, coworkers, and other employees.
Set and achieve individual goals and contribute to department goals and teamwork.
Safely operate and maintain the company vehicle, tools, and equipment.
Comply with company and industry safety standards and represent the company professionally.
Travel between customer sites and work locations.