Commercial General Manager Long Term Care and Behavioral Health

Azend Pharma • Carrollton, GA

6d • $70,000 - $75,000 • Onsite

About The Position

We are a growing long-term care and behavioral health pharmacy organization focused on delivering high-touch pharmacy services to healthcare facilities and vulnerable patient populations. We serve a diverse range of care settings, including assisted living facilities, behavioral health organizations, serious mental illness (SMI) programs, PACT programs, detoxification and residential treatment centers, partial care programs, intensive outpatient programs (IOP), psychiatric outpatient programs, group homes, IDD organizations, and other residential and community-based healthcare providers. Our model is built around responsive service, personalized medication management, customized medication packaging, clinical coordination, prior authorization support, and strong relationships with the facilities, providers, and patients we serve. We are expanding our presence throughout Southeast Georgia and Northeast Florida and are seeking a highly motivated Commercial General Manager to lead the commercial development and growth of this market. The Commercial General Manager will serve as the commercial leader for our Southeast Georgia and Northeast Florida market. This is significantly broader than a traditional sales position. The Commercial General Manager will have end-to-end ownership of the commercial lifecycle — from identifying and closing new business, through implementation and onboarding, to ongoing account management, retention, prior authorization management, and expansion. This individual will serve as a primary commercial representative of the organization within the market and will work closely with pharmacy leadership and the pharmacy operations team to ensure that commercial growth is supported by appropriate operational capacity and excellent execution. The successful candidate will be equally comfortable prospecting for a new facility, presenting to an executive team, coordinating a complex pharmacy transition, resolving an account issue, managing a prior authorization workflow, and working internally with the pharmacy team to prepare for upcoming growth. This is an entrepreneurial, hands-on leadership position for someone who wants to build and manage a market rather than simply manage a sales territory.

Requirements

• Bachelor's degree preferred in Business, Healthcare, Life Sciences, Marketing, Pharmacy, or a related field.
• 5+ years of successful healthcare sales, business development, account management, operations, or commercial leadership experience preferred.
• Experience in pharmacy, long-term care, behavioral health, serious mental illness, addiction treatment, senior living, IDD, healthcare services, or a related sector strongly preferred.
• Existing relationships within the Southeast Georgia or Northeast Florida healthcare community are a significant plus.
• Demonstrated ability to prospect, build relationships, develop a pipeline, negotiate, and close new business.
• Experience implementing or onboarding new healthcare accounts strongly preferred.
• Ability to understand healthcare operations and translate commercial growth into operational requirements.
• Familiarity with pharmacy prior authorizations, insurance processes, or medication access strongly preferred.
• Excellent interpersonal, communication, negotiation, and presentation skills.
• Comfortable communicating with owners, executives, administrators, clinical leadership, nurses, prescribers, psychiatrists, case managers, and frontline staff.
• Highly self-motivated with the ability to operate independently and take ownership of outcomes.
• Strong organizational and project-management skills.
• Ability to manage multiple prospects, implementations, and existing accounts simultaneously.
• Entrepreneurial mindset with a strong sense of personal accountability.
• Ability to identify problems, develop solutions, and drive execution across multiple teams.
• Proficiency with Microsoft Office and CRM systems.
• Valid driver's license and reliable transportation.
• Ability to travel regularly throughout Southeast Georgia and Northeast Florida.

Responsibilities

• Own new business development throughout Southeast Georgia and Northeast Florida.
• Identify, prospect, and develop new opportunities across assisted living, behavioral health, serious mental illness (SMI), PACT, detoxification, residential treatment, partial care, intensive outpatient (IOP), psychiatric outpatient, IDD, group home, and other residential and community-based healthcare organizations.
• Build relationships with facility owners, executives, administrators, directors of nursing, clinical leadership, prescribers, psychiatrists, case managers, program directors, and other key decision-makers.
• Conduct regular in-person prospecting, facility visits, presentations, networking, and relationship-building activities.
• Develop a strong pipeline of prospective accounts and move opportunities from initial introduction through contract execution.
• Develop customized proposals and solutions based on the clinical and operational needs of prospective clients.
• Negotiate and help close new pharmacy service agreements.
• Develop referral relationships with healthcare professionals, community organizations, providers, and other strategic partners.
• Meet or exceed established growth, revenue, patient, and facility acquisition goals.
• Lead implementation planning for new facilities and programs.
• Serve as the primary commercial liaison between the new client, pharmacy operations, clinical teams, billing, technology partners, and executive leadership.
• Coordinate patient census information, medication profiles, prescriber information, insurance information, medication administration records, packaging requirements, delivery requirements, and other onboarding needs.
• Establish implementation timelines, responsibilities, and launch dates.
• Coordinate with the pharmacy team to ensure adequate staffing, inventory, packaging, delivery, technology, and operational capacity prior to onboarding new beds and patients.
• Proactively communicate upcoming growth and expected volume to pharmacy leadership.
• Identify operational risks before launch and coordinate solutions.
• Ensure new accounts receive a smooth transition from their existing pharmacy provider.
• Remain closely involved during the initial post-launch period to ensure service expectations are being met.
• Maintain visibility into the commercial pipeline and communicate expected new business to pharmacy leadership.
• Translate the sales pipeline into anticipated patient counts, bed counts, prescription volume, launch dates, and operational requirements.
• Work closely with pharmacy leadership to assess staffing, pharmacist coverage, technician capacity, packaging capacity, delivery capacity, inventory, technology, and other resources required to support upcoming growth.
• Participate in capacity and implementation planning before committing to major launch timelines.
• Help prioritize onboarding schedules when multiple new accounts are launching simultaneously.
• Ensure commercial commitments made to clients are operationally achievable.
• Escalate potential capacity constraints or service risks before they impact clients.
• Serve as a senior relationship contact for facilities and programs throughout the territory.
• Conduct regular client check-ins, facility visits, and account reviews.
• Develop strong relationships with facility leadership, nursing teams, clinical teams, prescribers, and other stakeholders.
• Proactively identify service issues and coordinate with pharmacy operations to resolve them.
• Monitor client satisfaction and identify potential retention risks.
• Take ownership of commercial issues through resolution rather than simply escalating problems.
• Identify opportunities to expand pharmacy services within existing organizations.
• Develop referrals and introductions from satisfied clients.
• Maintain accountability for account retention and long-term relationship development.
• Oversee the PA process from identification of a prior authorization requirement through submission, follow-up, approval, denial management, and escalation.
• Coordinate with pharmacy staff, prescriber offices, facilities, insurance plans, and other stakeholders to obtain required information and clinical documentation.
• Ensure prior authorizations are submitted and followed up on in a timely manner.
• Track outstanding prior authorizations and identify cases requiring escalation.
• Coordinate appeals and additional documentation when appropriate.
• Maintain visibility into PA turnaround times, outstanding cases, approvals, denials, and operational bottlenecks.
• Ensure facilities and prescribers receive appropriate communication regarding PA status.
• Work with pharmacy leadership to continuously improve the PA workflow and eliminate avoidable delays in therapy.
• Serve as the organization's primary commercial leader within Southeast Georgia and Northeast Florida.
• Develop a deep understanding of the local long-term care, behavioral health, SMI, addiction treatment, IDD, and residential healthcare landscape.
• Identify high-potential organizations, prescriber groups, referral sources, and strategic relationships.
• Develop and execute territory-specific growth plans.
• Monitor competitive activity and provide market intelligence to executive leadership.
• Represent the organization at industry conferences, association meetings, networking events, facility events, and community healthcare functions.
• Identify emerging opportunities and make recommendations to leadership regarding market expansion.
• Operate with an ownership mentality and serve as a trusted representative of the organization within the market.
• Maintain accurate CRM records for prospects, accounts, opportunities, and sales activities.
• Maintain an organized and actionable commercial pipeline.
• Provide regular forecasts and market updates to executive leadership.
• Track prospecting activity, meetings, proposals, contracts, implementation dates, new beds/patients, retention, and other key performance indicators.
• Maintain visibility into upcoming implementations and their anticipated operational impact.
• Conduct regular commercial reviews with executive leadership.
• Develop market-level plans and recommendations based on performance and opportunities.

Benefits

• Competitive base salary
• Meaningful performance-based incentive / commission structure
• Travel stipend and reimbursement for approved business travel
• Health, dental, and vision insurance
• 401(k) plan with employer match
• Paid time off, including vacation, sick leave, and holidays
• Training and ongoing executive support
• Significant opportunity for advancement as the organization expands throughout the Southeast

What This Job Offers

• Job Type: Full-time
• Career Level: Manager