Commercial General Manager

VPNE•Boston, MA

20d•$100,000 - $110,000

About The Position

The Garage and Parking Operations General Manager oversees and manages a location’s parking operation, lot services, and property management relationship. The role focuses on providing exceptional service, driving revenue, and maintaining a safe environment with an emphasis on risk prevention. Through professionalism, strong customer service, and leadership by example, the General Manager builds a culture that can respond to guests’ and visitors’ varying needs through effective team leadership and management. The General Manager communicates and executes VPNE policies, procedures, and brand standards to optimize service and revenue while fostering a trustworthy client relationship. The role works with site property management on strategic plans, manages location finances and staffing, develops team members, and represents VPNE in client meetings. The position is based in a fast-paced, high-demand environment and requires schedule flexibility, including nights, weekends, and holidays.

Requirements

At least 5 years of progressive management responsibility with proven leadership experience.
Experience managing all financial aspects of an operation, including budget and revenue control.
At least 2 years of account management experience.
At least 2 years of client retention and relationship-building experience.
Experience working directly with clients and maintaining accounts.
Strong organizational and training skills.
Ability to read, write, and communicate verbally in English.
At least 18 years of age.
Valid driver’s license in the state of residency.
Must be able to pass a criminal background check and RMV check when overseeing a parking or valet operation.
Strong organizational skills.
Availability to work a flexible schedule, including nights, weekends, and holidays.
Proficient written and verbal English skills.
Strong computer skills, including Microsoft Office, Dayforce, and parking revenue control software and hardware.

Nice To Haves

Bachelor’s degree in hospitality, business administration, or a related field, or equivalent work-related experience.
Parking or garage management experience.

Responsibilities

Demonstrate professionalism and integrity as a business leader.
Work with site property management to set strategic plans and ensure the operation runs effectively and efficiently.
Create and execute strategies to meet budget and drive revenue, while ensuring financial reporting, reconciliation, and auditing processes are completed.
Direct, train, and manage location staff, including their training and development.
Drive and maintain high service standards for a multi-use garage operation.
Manage location finances, maintain revenue controls, and oversee the location’s profit and loss statement.
Proactively oversee payroll, staffing, hours, overtime, and budget.
Represent VPNE at client meetings.
Understand and support VPNE key performance indicators.
Handle team member relations issues in-house, using People/HR as a resource when appropriate.
Work with the People/HR team to understand and uphold processes and procedures.
Recruit, hire, and train a dependable team in collaboration with Talent Acquisition and the onsite manager.
Ensure safety and risk prevention.
Mentor team members through ongoing coaching and training, and foster a promotion-from-within culture.
Lead a positive and supportive culture that encourages team members’ growth.
Enforce VPNE policies across all locations.