Commercial Garage Door Technician

The Jaydor Company•Norristown, PA

12d•Onsite

About The Position

The Jaydor Company, a family-owned and operated business serving the surrounding metro area, is seeking a Commercial Garage Door Technician based out of its East Norristown, Pennsylvania office. The company provides residential, commercial, and industrial garage door installation, maintenance, and opener replacement services. The role includes customer-facing work, technical problem-solving, and contributing to a positive customer experience in a fast-paced, multitasking environment. Training and tools are provided, with opportunities for growth and advancement into senior roles. The technician is expected to follow safety practices, keep accurate records of work, inspect installations and repairs, and ensure workmanship meets company standards and customer expectations. The position also involves understanding and addressing customer needs, communicating with colleagues, and identifying opportunities to recommend additional products. Compensation is described as potentially commissioned and is not guaranteed; the stated pay range is $25–$35 USD.

Requirements

Valid driver's license and clean motor vehicle record.
Ability to lift more than 75 pounds, climb a ladder, and use basic hand tools.
Familiarity with OSHA safety rules and best practices.
Excellent customer service and organizational skills.
Ability to understand root causes of technical situations.
Strong verbal communication and active listening skills.
Customer focus and adaptability to different personality types.
Ability to multitask, set priorities, and manage time effectively.
High school degree.

Nice To Haves

Experience installing, repairing, and maintaining commercial door systems, including sectional doors, rolling steel doors, fire doors, high-speed doors, and dock equipment.
Experience with Service Titan.

Responsibilities

Continuously develop personal skills and contribute to the team's collective expertise.
Follow safety protocols and guidelines, and help maintain a secure environment for the team, clients, and community.
Maintain accurate records of work, including notes, diagrams, and photos, to support future maintenance and repairs.
Inspect installations and repairs against industry benchmarks and company standards.
Ensure installations and repairs meet safety standards and customer expectations.
Maintain a positive, empathetic, and professional attitude toward customers and employees.
Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Maintain records of customer interactions, transactions, comments, and complaints.
Identify opportunities to upsell products when appropriate.
Develop a thorough understanding of the company's products and services.
Communicate and coordinate with colleagues as necessary.
Perform other duties as assigned.