Commercial & Fleet Service Advisor | Ford Pro Elite Service | Unlimited Growth Opportunity

Mullinax Ford Apopka • Apopka, FL

3d • Onsite

About The Position

Mullinax Ford of Central Florida is seeking an experienced, customer-focused Commercial & Fleet Service Advisor to join their growing Ford Pro Elite Service team. This role involves working directly with commercial fleet accounts, business owners, fleet managers, and vocational vehicle operators to ensure their vehicles remain operational and their businesses continue to run smoothly. The ideal candidate thrives in a fast-paced environment, excels at building long-term customer relationships, and understands the critical importance of vehicle uptime.

Requirements

• Previous automotive service advisor experience.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.
• Ability to manage multiple repair orders simultaneously.
• Strong organizational and follow-up skills.
• Professional appearance and positive attitude.
• Strong computer and technology skills.
• Valid driver's license and clean driving record.

Nice To Haves

• Commercial or fleet service experience.
• Ford dealership experience.
• CDK experience.
• Fleet maintenance knowledge.
• Ford Pro or commercial vehicle familiarity.
• Bilingual (English/Spanish).
• Automotive service sales experience.

Responsibilities

• Serve as the primary point of contact for commercial and fleet service customers.
• Build and maintain strong relationships with fleet managers and business owners.
• Schedule, coordinate, and monitor fleet vehicle repairs from write-up through delivery.
• Provide proactive communication and repair updates throughout the service process.
• Review vehicle concerns, recommend maintenance and repairs, and obtain customer authorization.
• Coordinate repairs with technicians, parts personnel, and mobile service teams.
• Monitor repair status to ensure promised completion times are met.
• Promote Ford Pro Elite Service programs, Mobile Service, and preventative maintenance plans.
• Manage warranty, maintenance, and repair documentation accurately.
• Assist in developing new commercial service business opportunities.
• Ensure customer satisfaction while meeting department sales and productivity goals.

Benefits

• Competitive compensation with performance incentives.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• Ongoing Ford training and career development.
• Advancement opportunities within a growing service operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed