Commercial Field Engineer

Guitar Center • San Jose, CA

1d

About The Position

The Field Engineer is the technical expert supporting the Tech Ops team throughout a project lifecycle. The role ensures projects are executed with excellence and meet the design requirements in the scope of work by checking, documenting, configuring, and programming audio-video and network equipment during installation. The Field Engineer also serves as a technical liaison to clients, obtaining project sign-off and providing training at project completion.

The position works with project management, clients, Sales, CAD, and Tech Ops team members, and may involve travel depending on business needs. Additional duties may be assigned as needed.

Requirements

• At least 2 years of experience in AV systems design.
• Ability to interpret and mark up construction and technical drawings.
• Experience working with clients professionally.
• Ability to explain technical concepts effectively to non-technical users.
• Strong oral and written communication skills, with clear, direct, detailed communication.
• Independent work ethic and strong motivation to complete work correctly.
• Demonstrable understanding of systems integration techniques.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Access without training.
• Proficiency in configuring and programming AV, lighting, and home networking systems.

Nice To Haves

• Formal education in Electronics or a related field.

Responsibilities

• Serve as the technical expert in each project’s quality-control process.
• Maintain ongoing project communication with Project Management, clients, Sales, CAD, and Tech Ops team members.
• Review and mark up AutoCAD drawings and prepare IP/network and system commissioning documentation.
• Confirm that cabling and hardware are installed and functioning correctly.
• Direct technical teams in addressing installation challenges.
• Act as the engineering liaison for project managers and respond to engineering inquiries.
• Provide ongoing technical assessment and support to Tech Ops during integration, installation, and commissioning.
• Meet with vendors and prospective vendors to help evaluate products.
• Commission commercial audio-video, lighting, shade, and security systems.
• Obtain client sign-off and provide client training at the end of each project.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee musicians to take time off to perform and return to work after a tour.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed