Commercial Enablement Senior Specialist

Agilent Technologies•Wilmington, NC

3d•Remote

About The Position

Agilent is looking for a motivated individual to join their Customer Engagement and Channel Enablement Organization. This is a dynamic role where you will get the opportunity to partner with various departments within Agilent such as sales, contracts, finance, IT, etc. to satisfy customers, support key strategic initiatives, conduct analytics, etc., and help drive incremental revenue.

Requirements

Proficient computer skills (Microsoft Suite)
Experience in use of database software applications such as SAP, Sales Force

Nice To Haves

Higher education or specialized training/certification or equivalent combination of education and experience
Five years relevant experience
Must have great attention to detail, creativity, and ability to make and implement quick decisions
Ability to work effectively and efficiently cross-functionally, very strong team player
Very strong quantitative and analytical skills
Excellent verbal, written and phone communications skills with a strong interest in interacting directly with Sales Representatives (direct and indirect), purchasing agents and contracting officers, as well as their organizations, business center, product divisions, etc.

Responsibilities

Provide Team lead activities and direction for the Commercial Enablement Team
Point of contact for Sales Representative to get status or other order information/questions
Perform various sales support duties relating to ordering and general customer support responsibilities
Providing administrative support with pricing, quoting and discounting requests including obtaining approvals and ensuring submitted requests are handled accurately and timely
Submitting internal orders and No Charge orders which includes obtaining information from Sales Reps and obtaining manager approvals
Working with external customers to verify payment terms and obtain documentation on Health & Safety, ISO, Assessments & Surveys, Vendor Setup, etc
Working with IT, procurement, and other teams to support the onboarding of new employees, including ordering PCs and other equipment, as well as arranging new user setup for tools and resources
Updating and creating Support and Process documentation as required
Enable seamless flow of orders across the customer journey from the PO to Installation, by working with other teams to provide quick response times for customer inquiries
Act as a liaison between Sales Representatives, customers, and business partners (COpC, WLA, FSE etc.) with orders
Proactively identify and assist in resolving issues or delays
Communication – Keep Sales Representative and customer updated on any issues or delays
Determine what to do when situations fall out of process and work with Business Partners to avoid delays
Assist with gathering customer data (for example, correct email, phone number and address), as well as updating CRM
Additional SAP/CRM and SF support and guidance, pulling invoices, verifying schedule of install and Services details, providing site preparation information, shipping, and delivery tracking, etc.
Assist with Buy Back/Form and approvals
Contribute to various projects and activities, as assigned