Commercial District Manager - Field Sales & Service (UT, CO, NM)

Coats • Salt Lake City, UT

1d • Remote

About The Position

The Commercial District Manager will provide the proactive leadership, motivation and guidance to build, develop and expand the territory in sales and service for Coats in their respective district. In this role, one will represent Coats in all activities associated with these duties. They implement corporate commercial strategies with responsibilities to grow equipment revenue and service revenue and profitability. This role is remote but territory-based. Applicants must currently reside in Utah, Colorado, or New Mexico. Residence within 75 miles of a major airport hub in Denver, CO or Salt Lake City, UT is preferred, as this role requires frequent regional travel.

Requirements

• High proficiency in sales skills and proven track record of achieving sales growth.
• Strong account management and relationship building skills.
• Excellent time management and organizational skills.
• Strong presentation skills.
• Energetic, self-starter with strong work ethic and ability to inspire others.
• Adaptable and able to interact and influence credibly and effectively at all levels of the organization.
• Bachelor’s degree with 3 to 5 years’ experience managing people in a related field with a proven record of positive employee relations and staff development or equivalent combination of education and relevant experience.
• 1 to 2 years’ experience managing in a shop or field environment, planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis.
• Ability to read, comprehend, and interpret oral and written technical instructions and other related publications.
• Strong organizational and communication skills.
• Strong computer skills and ability to effectively use company software required.
• Strong analytical skills, ability to monitor parts and labor sales to assure that goals are achieved in your district.
• Excellent driving record.
• Must currently reside in Utah, Colorado, or New Mexico.

Nice To Haves

• Residence within 75 miles of a major airport hub in Denver, CO or Salt Lake City, UT is preferred.
• Demonstrated knowledge of on-site equipment installation and service preferred.
• Knowledge of automotive aftermarket a plus.

Responsibilities

• Provide proactive leadership, motivation, and guidance to build, develop, and expand the territory in sales and service for Coats.
• Implement corporate commercial strategies to grow equipment revenue, service revenue, and profitability.
• Review revenue, profitability, and CSR metrics and update technicians on a weekly basis.
• Effectively communicate strategy and provide direction to operationalize and motivate the internal team and external partners (Distributor Sales Reps).
• Build a high-performing organization by hiring and retaining strong people and building a bench with diverse talent.
• Ensure technicians are fully trained and capable.
• Model ethics and values, leading by example; ensure words and actions are fully aligned; hold team accountable.
• Proactively develop, build, and sustain quality relationships with customers.
• Resolve customer issues at the store level at major accounts and assist in determining warranty and goodwill decisions.
• Perform field service management activities, inspections of service crews, and evaluate the performance of service technicians.
• Conduct face-to-face sales & service calls at end users, deliver presentations on Coats products and services, delivering value to the customer's business.
• Visit end users and support distributors within your territory.
• Attend monthly/quarterly/annual national and regional shows and marketing conferences as required by the company.
• Monitor customer, market, and competitor activity. Evaluate trends and competitive strategies.
• Collaborate with the internal product team on customer wants and needs.
• Handle all administrative functions of this position in both the Service & Sales.
• Optimize or develop and implement a channel strategy to grow all offerings through existing or new distribution partners and Coats service technicians.
• Assume lead responsibilities in the sales and service functions.
• Understand the complexity of external and internal customer relationships and actively identify concerns and create countermeasures.
• Review district service metric results with the technicians to identify continuous improvement opportunities.
• Learn customer operations and use knowledge to create synergies and seamless collaboration.
• Understand and manage a profit and loss statement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager