Commercial District Manager - Field Sales & Service (LA, TX, MS)

Coats•, (Multiple States)

6d•Remote

About The Position

The Commercial District Manager will provide the proactive leadership, motivation and guidance to build, develop and expand the territory in sales and service for Coats in their respective district. In this role, one will represent Coats in all activities associated with these duties. They implement corporate commercial strategies with responsibilities to grow equipment revenue and service revenue and profitability. This position is a remote position but candidates must reside in one of the following states: (Texas, Mississippi, or Louisiana).

Requirements

Demonstrate a high proficiency in sales skills and proven track record of achieving sales growth.
Deliver results through strong account management and relationship building skills.
Excellent time management and organizational skills.
Strong presentation skills.
Energetic, self-starter with strong work ethic and ability to inspire others.
Must be adaptable and able to interact and influence credibly and effectively at all levels of the organization.
Bachelor’s degree with 3 to 5 years’ experience managing people in a related field with a proven record of positive employee relations and staff development or equivalent combination of education and relevant experience.
1 to 2 years’ experience managing in a shop or field environment, planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis.
Must possess the ability to read, comprehend, and interpret oral and written technical instructions and other related publications.
Must possess strong organizational and communication skills.
Strong computer skills and ability to effectively use company software required.
Requires strong analytical skills, ability to monitor parts and labor sales to assure that goals are achieved in your district.
Excellent driving record and ability to travel within assigned territory as needed.
Candidates must reside in one of the following states: (Texas, Mississippi, or Louisiana).

Nice To Haves

Demonstrated knowledge of on-site equipment installation and service preferred.
Knowledge of automotive aftermarket a plus.

Responsibilities

Provide proactive leadership, motivation, and guidance to build, develop, and expand the territory in sales and service.
Implement corporate commercial strategies to grow equipment revenue, service revenue, and profitability.
Review revenue, profitability, and CSR metrics and update technicians on a weekly basis.
Effectively communicate strategy and provide direction to operationalize and motivate internal teams and external partners (Distributor Sales Reps).
Build high-performing organizations by hiring and retaining strong people and building a bench with diverse talent.
Lead, energize, and engage individuals to achieve personal development and business goals.
Ensure technicians are fully trained and capable.
Model ethics and values, leading by example; ensure words and actions are fully aligned; hold team accountable.
Proactively develop, build, and sustain quality relationships with customers.
Resolve customer issues at the store level at major accounts and assist in determining warranty and goodwill decisions.
Perform field service management activities, inspections of service crews, and evaluate performance of service technicians.
Conduct face-to-face sales & service calls at end users, deliver presentations on Coats products and services, delivering value to the customer's business.
Visit end users and support distributors within your territory.
Attend monthly/quarterly/annual national and regional shows and marketing conferences as required by the company.
Monitor customer, market, and competitor activity. Evaluate trends and competitive strategies.
Collaborate with the internal product team on customer wants and needs.
Handle all administrative functions of this position in both the Service & Sales.
Optimize or develop and implement a channel strategy to grow all offerings through existing or new distribution partners and Coats service technicians.
Assume lead responsibilities in the sales and service functions.
Understand the complexity of external and internal customer relationships and actively identify concerns and create countermeasures.
Review district service metric results with the technicians to identify continuous improvement opportunities.
Learn customer operations and use knowledge to create synergies and seamless collaboration.
Understand and manage a profit and loss statement.