LAS VEGAS, NV - COMMERCIAL DISPATCHER

SILVER STATE REFRIGERATION & HVAC LLC•Sunrise Manor, NV

3d•$22 - $26•Onsite

About The Position

Silver State Refrigeration is hiring an experienced Commercial Dispatcher to coordinate and dispatch service technicians to job sites. The role supports timely and effective service delivery, customer satisfaction, and efficient use of technician schedules and resources. Strong communication skills, professionalism, problem-solving ability, and confidentiality are important to success. The position typically operates in an office environment. It may require periodic overtime during peak seasons, including weekends. Candidates must successfully pass a background check for an employment offer to proceed.

Requirements

High school diploma or equivalent.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills, including professional handling of email, phone calls, and text messages.
Proficiency with dispatch software, scheduling tools, and the MS Office Suite.
Ability to work under pressure and manage time effectively.

Nice To Haves

One to two years of dispatching experience, preferably in HVAC, refrigeration, or a related industry.
Knowledge of HVAC and refrigeration systems.
Bilingual Spanish skills.
Strong problem-solving and conflict-resolution skills.

Responsibilities

Schedule and assign service calls to technicians based on priority, location, and skill set.
Monitor job status in real time and adjust assignments as necessary.
Serve as a primary customer contact, providing updates on technician arrival times and job progress.
Communicate with customers, technicians, and internal teams by phone, email, and text.
Address customer inquiries, complaints, and special requests professionally and courteously.
Use dispatch software or manual systems to track job details, technician status, and job completion.
Accurately log work orders, parts, and services.
Provide technicians with job information, including equipment details, service history, and client expectations.
Ensure technicians arrive on time and resolve scheduling conflicts.
Prioritize emergency or urgent jobs to minimize downtime and disruptions to client operations.
Coordinate with the warehouse or parts department to ensure technicians have the materials or tools they need.
Coordinate preventive maintenance scheduling with the maintenance and service departments.
Maintain knowledge of HVAC, refrigeration, and cooking systems to understand technical requirements.
Maintain consistent and reliable attendance.
Secure sensitive or proprietary information, including job details and customer data, and share it only with authorized individuals.
Perform other duties as assigned.