Commercial Director

Harri US • New York, NY

2d • Hybrid

About The Position

Harri is revolutionizing the hospitality industry with cutting-edge technology solutions for workforce management. It is an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to customers. This pivotal Partnerships Program Manager role will own the day-to-day management, health, and growth of Harri's key payroll and HCM technology partnerships. The role serves as the bridge between Harri's technical integration and product/engineering teams, partners' technical and partnership teams, and the go-to-market organization, ensuring opportunities and risks are identified and actioned, joint go-to-market motions are executed, and escalations are resolved before they become customer-facing problems.

Requirements

• 3-6+ years of experience in partnerships, alliance management, or program management, ideally within HR tech, payroll, fintech, or B2B SaaS.
• Direct experience with payroll or HCM platforms - prior work at, with, or managing a partnership involving a major payroll or HCM provider is strongly preferred.
• Strong program/project management skills - comfortable running structured cadences, tracking multiple workstreams, and driving accountability without direct authority over the people involved.
• Excellent relationship management instincts - able to build trust with external partner contacts ranging from technical integration teams to commercial/BD counterparts.
• Clear, structured communicator - able to synthesize partner status into concise updates for executive stakeholders.
• Comfortable operating with a fair amount of autonomy in a lean, fast-moving team; this role has real ownership from day one.

Nice To Haves

• Familiarity with the hospitality/restaurant/franchise vertical, or with Harri's specific enterprise customer base (QSR, multi-unit franchise operators).

Responsibilities

• Own partner relationship management for Harri's payroll/HCM integration partners, serving as Harri's primary day-to-day point of contact.
• Manage integration health: track API/data integration status, monitor for breaking changes on the partner side, and coordinate with Harri engineering to resolve integration issues before they impact mutual customers.
• Run partner governance cadence: schedule and lead regular business reviews (QBRs), maintain shared roadmaps, and track joint commitments to completion.
• Coordinate joint go-to-market activity: work with Sales, Marketing, and Customer Success to activate co-marketing, referral programs, and joint sales motions with partners.
• Manage escalations: act as the internal quarterback when a partner-related issue affects a customer (e.g., payroll sync failures, data mapping errors, onboarding delays), coordinating cross-functional resolution.
• Maintain partnership documentation: keep partnership agreements, integration specs, contact matrices, and program status current and accessible to internal stakeholders.
• Track and report on partnership performance: build and maintain dashboards/reporting on integration volume, partner-sourced pipeline, referral activity, and partner satisfaction.
• Support contract and commercial administration: work with Legal and Finance on partnership agreement renewals, amendments, and compliance requirements specific to each partner relationship.
• Identify and evaluate new partnership opportunities within the payroll/HCM ecosystem as Harri's footprint expands.

Benefits

• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed