Commercial Customer Success Manager

Jasper is seeking an experienced Commercial Customer Success Manager to drive strategic renewals and ensure ongoing adoption and success for their customers. This role involves working closely with sales, product, marketing, and engineering teams to advocate for customers and provide a high level of support. The successful candidate will be responsible for managing a book of commercial customers, serving as a customer advocate, and becoming a product expert to help customers leverage Jasper's AI content platform effectively. This is a remote position open to candidates located in the US.

• Own a book of Jasper's commercial customers and drive renewals and ensure retention for these accounts.
• Work with about 80-100 of our SMB and midmarket customers to leverage AI in their specific industry and business.
• Serve as a customer advocate: build a strategy to manage the engagement and success of our customers.
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product.
• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality.
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap.

2-3 years of experience as a Customer Success Manager, Account Manager, or similar role

Proven track record of achieving commercial targets and goals, preferably in a SaaS setting

Experience managing complex accounts and renewals

Excellent interpersonal skills with a history of building strong business relationships

Influential communicator with experience presenting to small and large audiences

Proficient in organization, account prioritization, and time management

Ability to orchestrate cross-functional resources to ensure the success of customers

Excitement for the startup environment and willingness to contribute to fine-tuning the structure and process to scale

• Comprehensive Health, Dental and Vision Coverage that start on day 1 for our Employees and Families (Jasper.ai covers 100% of the premium for employees)
• 401(k) program with company matching
• Monthly Wellness reimbursement and flexible time-off to encourage a healthy work-life balance
• Generous budget for home office set up
• Learning and Development opportunity, plus individual budget
• Paid parental leave
• Travel Perk Program
• Equal opportunity employer