Commercial Customer Service Representative

PPG Industries•Strongsville, OH

3d•Remote

About The Position

As the Commercial Customer Service Representative (CSR) you will provide order management support for customers in their assigned Zones and ensure that they process orders. Reporting directly to the Customer Service Team Lead you will meet special customer requirements, serving as the customer advocate. Responsibilities include placing orders at the proper site, following up with customers on order delays/issues and communicating with cross SBU PPG employees and vendors on order statuses.

Requirements

3+ years B2B Order Management experience
Experience with Oracle ERP.
Experience interpreting and responding to customer requests
Experience for Office applications (Excel (can maintain complex spreadsheets), PowerPoint, Word, and Outlook)

Nice To Haves

Flexibility to work department hours of operation
College degree, preferred
Spanish or French speaking, preferred

Responsibilities

Learn and retain complex customer and order guidelines, such as unique terms and freight rules, and 20+ sourcing locations in addition to the Refinish warehouses
Responsible for accurate and efficient order management and top-tiered service of assigned Direct Customer accounts
Complete excellent customer service by handling customer issues and offer solutions.
Work with Refinish Collision team on “review and book” orders that contain both Collision and Commercial products to ensure completion
Sources orders to the correct sourcing/manufacturing location, adjusting to meet customer expectations
Helps maintain the quality and integrity of unique customer information within the customer knowledge database
Log incoming/outgoing customer calls within the PPG Customer Relationship Management Database (Vantage Point)
Complete or work with others on assignments to support customer service process improvements as assigned by the supervisor
Stay current on procedures, training and system upgrades