Agency Service Representative / Commercial Customer Service Rater (Commercial P&C)
Amerisure Insurance•Farmington Hills, MI
•Hybrid
About The Position
Amerisure is seeking an Agency Service Representative to join their Team. This is a hybrid position, requiring 3 days a week in the local office and 2 days from home. The role supports Underwriting/Programs by processing a variety of routine to complex transactions related to multi-line, multi-state new business and renewal activities within established production capacity. The position ensures all related support activities are delivered in a manner consistent with company procedures, service standards, and priorities.
Requirements
- High school diploma or GED.
- 1 year of business or customer service experience.
- Strong Analytical Thinking skills required.
- Proficient computer skills required including Microsoft Office Suite.
- Ability to perform basic mathematical computations.
- Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
- Demonstrated strong organizational skills.
- Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
- Excellent verbal and written communication skills with the ability to interact with internal and external customers.
Nice To Haves
- Commercial insurance industry experience preferred.
Responsibilities
- Screen transactions to determine authority and process and/or refer to underwriter per established guidelines.
- Gather a wide variety of rating elements from applications/UW instructions/WC rating bureaus/NCCI/Prometrix/Reference Connect and company guidance to rate new or renewal business.
- Input information and rating elements into the policy rating system with a high degree of accuracy.
- Review output to ensure proper rating elements were applied.
- Maintain rating documentation using paperless policy environment per established guidelines.
- Research and resolve routine to complex issues for Credit, Claims and Premium Audit.
- Assist new underwriter/staff with guidance on rating/workflow/support topics.
- Respond to inquiries from our agency partners and various regulatory organizations.
- Provide endorsement quotes on demand.
- Process declinations/cancellations/reinstatement/non-renewals in the policy system.
Benefits
- Competitive total rewards package
- Competitive base pay
- Performance-based incentive pay
- Comprehensive health and welfare benefits
- 401(k) savings plan with profit sharing
- Generous paid time off programs
- Flexible work arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
