Commercial Contracts Specialist

GE HealthCare

1d•$78,400 - $117,600•Remote

About The Position

As the Commercial Contract Specialist, you will support the Group Purchasing Organization (GPO) contract operations by maintaining customer and membership data, resolving customer inquiries, supporting audits, and ensuring contract compliance. This role requires strong customer service, communication, and relationship building skills, along with proficiency in SAP and Excel to manage data accurately and support business operations. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Bachelor’s Degree and 5+ years of demonstrated experience in healthcare customer support or High School Diploma / GED with 7+ years of relevant experience in contract administration, or healthcare operations experience, or equivalent combination of education and experience.
Strong customer service, communication, and interpersonal skills.
Strong attention to detail with the ability to manage multiple priorities and meet deadlines.

Nice To Haves

Proficient Excel skills, including data analysis and reporting.
General knowledge of SAP and contract related processes.
Experience working with GPOs, healthcare contracting, or life sciences organizations.
Familiarity with GPO portals, membership rosters, and compliance processes.
Experience with Salesforce, Power BI, Smartsheet, or similar business systems.
Knowledge of GPO Rosters, Member Centric and Definitive Healthcare websites

Responsibilities

Serve as the primary contact for GPO customer inquiries, escalations, and audit requests.
Maintain accurate GPO customer and membership data in SAP and related systems.
Support implementation and maintenance of GPO agreements, pricing updates, and compliance activities.
Partner with internal teams and outsourced resources to resolve contract, chargeback, and membership related issues.
Support audits, reporting, and operational activities.
Identify and implement process improvements to enhance customer experience and operational efficiency.
Maintain current versions of all SOPs and Guide sheets related to GPO activities
Lead cross-training on GPO related activities to ensure appropriate coverage within team