Commercial Contract Manager

DHL (Supply Chain)•Westerville, OH

About The Position

The Commercial Contracts Manager develops, negotiates, and drafts complex commercial contracts and other legal documents between DHL and its customers, and manages DHL’s contracting process. The role works with internal business partners and customer-facing account teams to review contract language, balance risks and rewards, address contractual claims and disputes, and secure required approvals. It also supports consistent contracting practices and continuous improvement across the contract management function, while providing guidance and training to analysts, new team members, and broader business partners.

Requirements

Bachelor’s degree.
3–5 years of general business experience; commercial analysis or commercial finance experience is preferred.
Excellent verbal and written communication skills.
Analytical, reporting, and presentation skills.
General project management skills.
Strong organizational skills, including the ability to prioritize multiple tasks accurately and with attention to detail.
Effective interpersonal skills and the ability to build relationships with internal and external stakeholders.

Nice To Haves

Experience in commercial analysis or commercial finance.

Responsibilities

Prepare first drafts of commercial contracts or review contracts provided by customers, including terms and conditions and logistics-business-related content.
Negotiate and tailor contract provisions within corporate legal guidelines to address DHL’s and customers’ requirements.
Work with internal business partners to review, edit, and negotiate customer contracts and amendments.
Analyze contract language for risk, reward, and exposure, and advise DHL account teams on proposed customer changes.
Submit negotiated contracts through DHL’s Contract Approval Process for execution and maintain contract records in the DHL Global Contracts Database.
Assist DHL account teams in reviewing and responding to contractual claims and disputes.
Obtain the necessary account-team inputs and sign-offs on legal-document terms before releasing documents to customers.
Improve processes within the contract management function.
Identify and lead continuous improvement projects for the contract management function.
Promote consistency in commercial contracts by maintaining and using standard templates and supporting tools, including a clause library, Risk Guidelines, and DHL Contracting Guidelines.
Provide guidance to contracting department Analysts and Senior Analysts.
Conduct onboarding training for new team members and lead commercial contract management training for broader business partners.
Complete required internal and external training.
Perform other duties as assigned.