Commercial Collections Representative

Wells Fargo & Company•Chandler, AZ

2d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Collections Representative within Commercial Banking Operations. In this role, you will support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research. You will research credit and account information, handle workout and restructuring problem loans and restructuring payment plans. You will also review account equity to determine loss projections and monitor the portfolio for policy compliance and adherence to risk ratings. Additionally, you will assist in the training of entry-level staff and participate in conducting issue-specific training in conjunction with a Manager. This role requires a high degree of knowledge and understanding of company policies and procedures, and the ability to execute without issue. You will lead by example, handle core assignments effectively while taking on additional responsibilities, and collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. You will interact with internal customers, receive direction from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

1+ year of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Excellent verbal, written, and interpersonal communication skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Sound analytical skills with high attention to detail and accuracy
Experience delivering results in a fast-paced, deadline driven environment
Sound organizational, multi-tasking, and prioritizing skills
Ability to work effectively, as well as independently, in a team environment
Candidate must be based out of posted location

Nice To Haves

2 years of Collections experience
Experience working in roles within Accounting, Accounts Receivable/Payable
Customer service/Customer Care experience
Experience working with the following systems: Artiva, and Infolease
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
A BS/BA degree in accounting, finance, or economics

Responsibilities

Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
Review account equity to determine loss projections
Monitor portfolio for policy compliance and adherence to risk ratings
Assist in the training of entry level staff
Participate in conducting issue specific training in conjunction with Manager
Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
Lead by example, handle core assignments effectively while taking on additional responsibilities
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements