AR Specialist-HIRING ASAP 27/HR

Aston Carter•Scottsdale, AZ

1d•Onsite

About The Position

This role focuses on managing a portfolio of commercial accounts receivable, primarily tied to mergers and acquisitions, while providing outstanding customer service. You will serve as the primary post-onboarding contact for customers, ensuring accurate billing, timely payments, and smooth integration of legacy accounts. The position combines customer engagement, issue resolution, collections, and cross-functional collaboration to support the full contract-to-cash lifecycle.

Requirements

Minimum of 2+ years of experience in commercial collections or B2B accounts receivable.
Strong understanding of billing, customer onboarding, and the contract-to-cash lifecycle.
Hands-on experience with collections, accounts receivable, reconciliation, invoicing, and cash application.
Experience working with aging reports and B2B collection processes, including collection calls and credit analysis.
Proficiency with Microsoft Office Suite.
Experience using systems such as GetPaid, Salesforce, SAP, or similar ERP/AR platforms.
Excellent communication and interpersonal skills with a customer-first mindset.
Strong collections customer service skills, including the ability to handle difficult conversations professionally.
Organized and self-motivated, with the ability to manage a high-volume portfolio of accounts.
Ability to influence resolution and foster strong working relationships across internal and external stakeholders.

Nice To Haves

College degree or equivalent professional experience.
Experience supporting accounts receivable tied to mergers and acquisitions or complex organizational structures.
Demonstrated ability to collaborate with cross-functional teams such as Sales, Billing, Customer Success, and Integration.
Comfort working in systems-driven environments with multiple AR and CRM platforms.
Strong problem-solving skills, with the ability to identify root causes of payment delays and recommend process improvements.
Interest in contributing feedback to enhance onboarding and contract-to-cash processes.
Motivation to grow within a scaling organization and take on additional responsibilities over time.

Responsibilities

Serve as the primary point of contact for customers after acquisition or onboarding to validate account setup and ensure billing accuracy.
Proactively contact customers following the first invoice to confirm receipt, verify key contacts, and align on payment timelines.
Manage a portfolio of commercial accounts receivable associated with M&A activity, resolving legacy account discrepancies and supporting seamless integration.
Place and receive customer calls regarding past-due balances while providing professional, courteous, and solutions-focused service.
Identify and resolve barriers to payment, including incorrect contacts, missing purchase orders, tax documentation issues, or system setup errors.
Negotiate and document payment arrangements or settlements when appropriate, maintaining positive and productive customer relationships.
Partner closely with Sales, Billing, Customer Success, and Integration teams to support smooth customer transitions and aligned expectations.
Provide feedback and insights to improve onboarding processes and reduce future accounts receivable issues.
Escalate unresolved or high-risk accounts with clear documentation, analysis, and recommendations for next steps.
Maintain thorough and accurate documentation of customer communications, issue resolutions, and payment commitments in internal platforms such as GetPaid and Salesforce.
Assist with unapplied cash efforts by identifying unmatched payments and collaborating with internal teams to ensure proper application.
Conduct skip tracing when contact with a customer has been lost, using available tools and resources to re-establish communication.
Review aging reports and account status regularly to prioritize collection efforts and support timely cash application.
Support reconciliation activities by verifying account balances, investigating discrepancies, and coordinating corrections with relevant teams.