Commercial Client Specialist III

Simmons Bank•The Woodlands, TX

About The Position

The Commercial Client Specialist III supports the company’s bankers by servicing, maintaining, and updating loan documentation and loan files. The position involves substantial interaction with new and existing bank customers, both internal and external, and requires excellent customer service and proactive communication. The specialist coordinates loan documentation preparation and execution, reviews documents for compliance, manages renewal workflows, maintains files, and follows up with clients and other parties to resolve missing documentation and outstanding exceptions. The role works closely with assigned bankers to collect financial information, communicate with clients, interpret complex financial statements, and support client-related services. It also monitors loan and credit reports, assists with compliance reporting, partners with ancillary bank departments, and may perform retail functions in certain markets.

Requirements

High school diploma or GED required.
Four to six years of clerical, administrative support, or general office experience.
Prior loan experience required.
Ability to read, write, analyze, and comprehend simple instructions, routine business correspondence, financial reports, and/or legal documents.
Ability to read and interpret procedure manuals, general business correspondence, journals, and/or government regulations.
Ability to manage problematic situations diplomatically.
Proficiency with MS Office programs.
Thorough understanding of the bank’s operating systems, including Lending Cycle, Argo, and Synergy, or relative prior experience with similar operating systems.
Self-starter who can work independently.
Ability to exercise proactive judgment, multitask, and perform tasks punctually and in a timely manner.

Responsibilities

Stay current on loan documentation, credit policy, and banking regulations, and review work to ensure compliance with current requirements.
Coordinate the preparation and execution of required loan documentation and review documentation for compliance.
Organize loan renewal workflows and follow up with clients, insurance agents, title companies, and attorneys to obtain missing documentation.
Maintain loan files, resolve documentation deficiencies, and actively manage outstanding exception items for credit policy compliance.
Work with assigned bankers to collect financial data and communicate with clients by phone and email.
Support client-related services, including wires, NSF accounts, and overdrafts.
Interpret complex financial statements and analyses and communicate relevant details to appropriate business partners.
Monitor past-due, paid-off loan, criticized asset, and maturing loan reports; proactively inform bankers of potential or pending issues and help minimize administrative issues such as client past dues.
Promote an outstanding customer experience through prompt follow-up, proactive internal and external communication, proper etiquette, and professional customer service.
Support HMDA, CRA Community Development, and CRA Small Business Revenue inputs for bank reporting and compliance.
Partner with ancillary departments, including Loan Admin, CIS, Loan Review, Special Assets, Bank Card, and Consumer Special Services.
In certain markets, understand and communicate the bank’s retail services and processes to perform retail functions as needed.
Perform other duties and responsibilities as assigned.