Commercial Claims Representative

Farm Bureau Financial Services•West Des Moines, IA

12d•Hybrid

About The Position

Commercial Claims Representative Do you have past commercial claims experience and a strong customer service mindset? Are you a go-getter with high initiative and a positive attitude? Do you thrive in a work environment where you must multi-task and have strong organizational skills? If so, this Commercial Claims Representative opportunity could be a great fit for you! This position will be hired at the level based on experience Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You’ll Do: As a Commercial Claims Representative, you will review, investigate, evaluate, determine liability, and adjust commercial claims. In this role, you will be responsible for determining coverage afforded by commercial property and liability policies and advise field claim staff regarding coverage and investigative cases. While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures. As a Commercial Claims Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, attorneys and others.

Requirements

College degree or equivalent plus 2 years of relevant experience is required.
Must exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
Exceptional customer service skills, including strong verbal and written communication skills.
Excellent phone skills required as approximately 50% of time will be spent on the phone.
High attention to detail and strong organizational skills.
Advanced computer skills are required in order to quickly learn our multiple systems.

Nice To Haves

Claims handling experience is preferred.
General liability and property experience is preferred.
Progress towards and attainment of industry education is expected (AIC and/or CPCU designations preferred).

Responsibilities

Review, investigate, evaluate, determine liability, and adjust commercial claims.
Determine coverage afforded by commercial property and liability policies.
Advise field claim staff regarding coverage and investigative cases.
Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.
Maintain professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, attorneys and others.