Commercial Claims Manager

Trucordia•Lindon, UT

64d•Hybrid

About The Position

The Commercial Claims Manager is responsible for leading, overseeing, and advocating for commercial clients throughout the insurance claims process. This role serves as the primary escalation point for complex or high-exposure claims, partners closely with producers and client service teams, and ensures consistent, proactive claims support aligned with client expectations and carrier best practices. The Commercial Claims Manager plays a critical role in strengthening client relationships, improving claim outcomes, and positioning the brokerage as a trusted advisor.

Requirements

5+ years of commercial insurance claims experience (brokerage or carrier experience preferred)
Strong knowledge of commercial lines coverage and claims management
Experience handling or overseeing complex and high-severity claims
Excellent communication, negotiation, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Strong client-facing skills with a consultative approach

Nice To Haves

Prior experience in a brokerage or agency environment
Professional designations such as AIC, CPCU, ARM, or SCLA

Responsibilities

Manage the full lifecycle of commercial insurance claims, including property, liability, workers’ compensation, auto, umbrella, and specialty lines
Serve as the primary point of contact for complex, high-severity, or escalated claims
Review and analyze claim trends and loss data to identify exposure and risk mitigation opportunities
Develop and maintain claims best practices, workflows, and documentation standards
Act as a strategic advocate for clients, liaising with carriers, adjusters, legal counsel, and third-party vendors
Provide clear, timely communication to clients regarding claim status, coverage issues, and next steps
Partner with producers and account managers to support client retention and growth efforts
Participate in client meetings, stewardship reviews, and renewal discussions as a claims subject matter expert
Provide guidance, training, and mentorship to claims specialists or client service teams, as applicable
Support internal education on claims processes, coverage interpretation, and carrier requirements
Collaborate closely with producers, account managers, and risk management teams to ensure a seamless client experience
Build and maintain strong relationships with insurance carriers, adjusters, and claims service partners
Monitor carrier performance, responsiveness, and claim handling quality
Assist in resolving coverage disputes, delays, or service issues
Prepare internal and client-facing claims reports, summaries, and loss analyses
Track key performance metrics such as claim duration, resolution outcomes, and service levels
Recommend process improvements and tools to enhance efficiency and claim outcomes