Commercial Claims Account Manager

The Jonus Group•Buffalo, NY

16h•Onsite

About The Position

Seeking a highly skilled and experienced Claims Account Manager to join a team. This role is a critical part of the organization, responsible for managing claims processes and ensuring exceptional service to our clients. The ideal candidate will have a strong background in claims handling, particularly in the construction sector, and possess the ability to work independently with minimal training. This position offers an exciting opportunity to potentially lead and manage the claims department.

Requirements

Property & Casualty (P&C) Broker's License (required or must be obtained within 6 months)
Minimum of 5 years in claims handling, preferably within an agency or as a claims adjuster
Proficiency in AMS 360 software
Familiarity with New York State labor laws and claims processes, particularly in the construction sector
Strong personality with the ability to be firm, direct, and understanding
Excellent communication and negotiation skills
Ability to work independently with minimal supervision
Strong organizational and time-management skills
Problem-solving mindset with a client-focused approach

Nice To Haves

Experience with larger accounts is a plus

Responsibilities

Manage claims processes for a diverse portfolio of accounts, with a focus on construction (40%) and middle-market businesses
Advocate for clients by working directly with companies and adjusters to resolve claims efficiently and effectively
Provide exceptional customer service and maintain strong client relationships
Handle non-licensed administrative tasks as needed
Utilize AMS 360 software to manage claims and related documentation
Collaborate with other team members and leadership to ensure seamless operations within the claims department
Potentially lead and manage the claims department, providing guidance and support to team members