Commercial Claims Assistant
About The Position
The Commercial Claims Assistant is an entry-level position supporting the commercial claims team and serving as the first point of contact for new claims. The role involves communicating with customers, gathering and documenting claim information, and referring claims to the appropriate adjusters. It is an opportunity to begin a career in claims and learn about commercial insurance, with opportunities to track into the Associate Commercial Claims Adjuster role. This is a full-time, hourly position on the Commercial Auto Claims team, based at WCF's headquarters in Sandy, Utah. The hourly pay rate is $21.00 to $24.00, based on skills and experience. The expected salary range is $43,000 to $50,500, depending on experience, education, and location. The position is based in an office environment with adequate temperature and lighting control. No known hazardous or unpleasant environmental conditions from noise, dust, or other factors are identified. The role may involve high-stress situations and deadlines, and employees must meet attendance requirements. The employee is expected to demonstrate WCF's values: doing the right thing, being great at the job, and helping others succeed. WCF also describes its aim to provide an excellent work experience and cultivate an inclusive environment.
Requirements
- High school diploma.
- At least two years of customer service experience.
- Strong communication and interpersonal skills.
- Proficiency with computer systems and software applications.
- Excellent organizational and time-management abilities.
- Consistently demonstrate exceptional attention to detail and accuracy.
- Ability to work independently and as part of a team.
Nice To Haves
- Associate’s degree.
Responsibilities
- Review and process incoming claims, ensuring required documentation is complete and accurate.
- Provide prompt and courteous telephone support and make every effort to assist callers.
- Make initial contact with customers and other involved parties on behalf of claims adjusters.
- In certain cases, investigate claims by contacting claimants, witnesses, or medical providers to take initial statements or gather information.
- Manage minor claims and ensure they are resolved promptly and efficiently.
- Maintain accurate, up-to-date records of claims activities.
- Assist with improvements to claims processes and procedures.
- Coordinate with repair professionals to obtain estimates and ensure quality repairs.
- Refer complex claims to the appropriate claims adjuster.
- Maintain a professional demeanor when interacting with internal and external contacts.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) with a 6% employer match.
- Employee Assistance Program (EAP).
- Time off to volunteer in the local community.
- Four weeks of vacation in the first year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
