Commercial Claims Advocate

HUB International•Grand Rapids, MI

5d•Onsite

About The Position

HUB International is a leading global insurance and employee benefits broker. We are a team of entrepreneurs dedicated to protecting businesses and individuals in our local communities by helping them evaluate risks and develop tailored solutions. Our global firm provides employees with resources in technology and industry expertise while maintaining the local flavor of our offices, allowing our teams to preserve their unique, regional cultures. We offer a comprehensive benefits package designed to support health, wellness, and financial futures, fostering learning, endeavors, and growth for career-driven individuals seeking upward mobility within our organization.

Requirements

Post-secondary education and/or relevant work experience
Holds or commits to obtain appropriate provincial license within probationary period
Possesses excellent knowledge of coverage and analytical skills in policy interpretation
Aware of relevant insurance legislation and major insurance-related court decisions
Understanding of Michigan no-fault auto liability
General knowledge and/or experience with multiple lines of insurance coverage
Prior experience in claims consultation with larger risk accounts
Strong communication skills - both verbal & written, as well as effective time management and organizational practices
Results-oriented with strong client service emphasis and focus
Good computer skills with proficiency in email, word processing and spreadsheet software as well as working knowledge of presentation software
Excellent interpersonal and strong negotiating skills

Nice To Haves

Additional insurance qualifications/designations (e.g. CIP, CRM) is considered an asset
detailed knowledge in specialized coverage lines considered an asset

Responsibilities

Claims advocate and facilitator on behalf of client
Consultation with clients on claim issues
Review and recommend solutions to coverage, quantum and claim handling management issues
Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
Participate in sales presentations to prospective clients
Assist the client in preparing special claims servicing instructions focusing on the client’s specific needs and taking into consideration the structure of their insurance programs
Review and comment on policy wordings for account teams
Review of claims with clients/insurers/loss adjusters regularly