Commercial Card Solutions Technical Support Specialist

Regions Bank • Hoover, AL

1d • Onsite

About The Position

At Regions, the Commercial Card Solutions Technical Support Specialist provides technical support to high value Commercial Card clients and internal Treasury Management partners, including but not limited to Relationship Managers, Relationship Support Specialists, and Account Managers. This role involves researching and resolving technical issues, monitoring internal e-mail boxes for incoming research requests, assisting clients with post-implementation training needs, providing periodic updates to internal partners to ensure clients are optimizing card services, and fulfilling reporting and other support duties. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Regions is dedicated to safeguarding private and personally identifiable information submitted by applicants, using it solely for evaluating qualifications and experience for job opportunities. The company's culture is built on five core values: Put people first, Do what is right, Focus on your customer, Reach higher, and Enjoy life, with a mission to make life better and a positive difference in communities through financial investments and volunteering.

Requirements

• High School Diploma or GED
• Three (3) years of client servicing, implementations, or technical support experience
• Ability to identify and resolve problems
• Ability to manage workload effectively
• Detail oriented
• Strong verbal communication, written communication, and interpersonal skills

Nice To Haves

• Bachelor’s degree

Responsibilities

• Researches and resolves technical issues for internal partners and high value clients
• Monitors internal e-mail boxes for incoming research requests
• Assists clients with post – implementation training needs
• Provides periodic updates to internal partners to ensure clients are optimizing card services
• Fulfills reporting and other support duties as necessary to deliver results to our clients and partners

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees