Commercial Card Implementation & Operations Leader

M&T Bank

2d•Onsite

About The Position

Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, and participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.

Requirements

Bachelor’s degree and a minimum of 7 year relevant experience, OR lieu of a degree, A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience
9 years supervisory/operations experience

Nice To Haves

Reduced onboarding and implementation cycle times
90%+ deal completion ratio
Successful product and fintech launches
Clean audit outcomes
High client satisfaction and adoption

Responsibilities

Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction.
Partner with Product Management to operationalize new and enhanced products.
Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
Maintain deep platform expertise to support delivery and reduce dependency on Product teams.
Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
Drive reductions in documentation and credit cycle times.
Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue.
Own operational risk management across CCI with strong controls and governance.
Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
Ensure accuracy, compliance, and zero-defect performance in operational activities.
Build and develop CCI capacity, including hiring and onboarding new resources.
Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
Support scalable execution through improved validation and workflow efficiency.
Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
Maintain high service levels for assigned high-value clients.