Commercial Card Account Executive

UMB Bank•Kansas City, MO

About The Position

UMB’s bottom line is directly impacted by the growth of our commercial loan portfolio and revenue generating lines of business in Treasury Management and Commercial Card. The team consists of Commercial Relationship Managers, Treasury/Card Sales Officers, Product Managers, Implementation Specialists, and Account Executives. This team manages the commercial payments relationships throughout its life – developing meaningful connections with management of companies, government and non-profits they serve. Always mindful of the changes in the company, its industry, etc., over time that might create a change in their financial service needs. As a Commercial Card Account Executive, you are a product sales specialist focused on commercial card sales that collectively shapes solutions that will entice prospective companies to grow their commercial card program. Your role is focused on developing, promoting, and maintaining growth initiatives of the commercial card and automated payment solutions. Working directly with clients, you will be responsible for client retention efforts through program optimization, promotion of usage and technology for the commercial card program. Seen as a trusted advisor, you will work closely with clients to understand their business, optimize commercial card spend, in an effort to grow and expand those relationships. You will manage a portfolio of clients reviewed quarterly, train and educated clients, and conduct demos of the commercial card products. You will manage the client contract, own the rebid and negotiation situations, and serve as an escalation point to ensure customer satisfaction with commercial payments. Working at UMB is about our internal collaborative spirit, entrepreneurial pride, encouraging creativity, rewarding success, having fun winning business, community involvement, and being valued not only for the work that you do, but also for the person the you are. You are encouraged to bring your thoughts to the table, no matter the role that you are in.

Requirements

3+ years of experience in Commercial Card sales or account management
Strong understanding of complex card programs
Demonstrated ability to work closely with product partners to deliver high-quality client experience
Strong communication, problem-solving and analytical skills

Responsibilities

Manage new and existing portfolio of clients focused on revenue growth.
Facilitate the communication and implementation of new products and services, technology.
Participate in outlining and forecasting the future success of the commercial card program.
Document the sales and referral activity in the system.
Set and exceed performance metric goals, as well as set and manage a detailed pipeline to demonstrate progress toward the goal attainment.
Establish appropriate expectations of new clients being onboarded to ensure sold services are being utilized correctly.
Design and execute a portfolio action plan to conduct in person visits with clients or phone based meeting and interactions to recommend best practices, as well as review the efficacy of the commercial card and payment programs to support the client’s goals and objectives.

Benefits

Paid Time Off
a 401(k) matching program
annual incentive pay
paid holidays
a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
health savings, flexible spending, and dependent care accounts
adoption assistance
an employee assistance program
fitness reimbursement
tuition reimbursement
an associate wellbeing program
an associate emergency fund
various associate banking benefits