Commercial Banking Specialist

Ameris Bank•Atlanta, GA

2d•Onsite

About The Position

The Commercial Banking Specialist provides administrative support for commercial banking activities to facilitate efficient operations and communication. The position provides customer service to customers and demonstrates the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.

Requirements

Computer and Microsoft Office proficiency.
Thorough knowledge of banking policies, procedures, products and services.
Able to effectively and persuasively express self, using language and grammar in a professional manner.
Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames.
Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
Demonstrates commitment to quality customer service and ability to meet or exceed service goals.
Able to analyze and record detailed information.
Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.
3 or more years of experience as a Commercial Banking Specialist or equivalent position.
Banking compliance or risk management experience preferred.
Bachelor’s degree preferred or equivalent education and related training or experience required.

Responsibilities

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
Maintains electronic records and prepares transactions in Customer Relationship Management software.
Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements and other relevant data.
Monitors reports to identify maturing and delinquent accounts; initiates renewal processes and assists with collections.
Maintains records and obtains documentation in compliance with internal controls, operational procedures, and risk management policies.
Drafts letters and agreements.
Maintains knowledge of banking products, programs, services, and promotions.
Facilitates loan approval processes; prepares documents for the Officer Loan Committee.
Provides prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
Researches and answers customer inquiries and fulfills service requests.
Works to understand the root causes of complex customer service issues.
Identifies and implements resolutions.
Provides assistance and training to team members.