Commercial Banking Specialist Manager

Ameris Bank•Jacksonville, FL

About The Position

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Responsible for performing a wide range of advanced administrative functions to support commercial banking activities. The position facilitates efficient operations, uniform reporting and communications, optimizes relationship management, executes and trains on compliance procedures, and serves as the primary point of contact for the Commercial Banking Specialist team within the designated market. This position will also assist with internal fraud education and assist clients impacted by fraud. The Commercial Banking Specialist Manager manages, trains, and coaches Commercial Banking Specialists and demonstrates the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.

Requirements

Computer and Microsoft Office proficiency.
Demonstrates leadership skillset with ability to coach and mentor.
Thorough knowledge of banking policies, procedures, products, and services.
Able to effectively and persuasively express self, using language and grammar in a professional manner.
Able to plan, schedule, and organize professional schedule to achieve goals within or ahead of established time frames.
Able to provide a high level of interactive service to others, building relationships, and addressing identified needs.
Demonstrates commitment to quality customer service and ability to meet or exceed service goals.
Able to analyze and record detailed information and produce accurate, high quality work products.
Able to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations considering overall risk and short-term and long-term impact.
6+ years of experience as a Commercial Banking Specialist or equivalent position.

Nice To Haves

Prior management experience is strongly preferred.
Banking compliance or risk management experience preferred.
Previous Salesforce experience strongly preferred.
Bachelor’s degree preferred or equivalent education and related training or experience required.

Responsibilities

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
Supervises, coaches, and directs Commercial Banking Specialists on effective methods to best support their assigned Commercial Relationship Managers.
Coaching & career development of the CBS team through skill assessments, observations, 360 feedback, etc. Develop best practices and standardized procedures among all Commercial Banking Specialists.
Manages the workflow of the CBS team, ensuring that skillsets are on par as well as that work level and output are consistent.
Prepares, reports, and works with their team to monitor the following items: Maturing Loans, Past due loans, Upcoming covenant testing and financial information, Loans Exceptions, Identify daily overdrafts for Commercial accounts.
Manages pipeline for accuracy and stale items.
Manages Past due insurance and taxes.
Manages Reg B issues.
Regularly hosts team meetings with directs and attends market and regional meetings as appropriate.
Partner with other lines of business including but not limited to Treasury, Credit, and Retail to ensure that teams are communicating and operating smoothly.
Monitors results through Power BI, Salesforce, and other platforms.
Supports the Leadership with strategic and administrative functions to include budget and financial reporting.
Maintains knowledge of banking products, programs, sales strategies, services and promotions, and provides information and training to the full commercial team to ensure uniform communication to the Bankers and Leadership.
Serves as a liaison with clients to meet the needs of customers and help resolve complex issues.
May accompany Commercial Relationship Managers on meetings and appointments to assist with relationship management and support account opening or loan closing processes.
Maintains electronic records and prepares transactions in Customer Relationship Management software.
Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements, and other relevant data.
Reviews customer and prospect financials and other relevant data to identify discrepancies and inconsistencies; follows through to verify accurate information and resolve issues.
Administers renewal processes and performs collections procedures for assigned customer portfolio.