Commercial Banking Quality Assurance and Control Specialist II

GESA CREDIT UNION•Richland, WA

7d•Onsite

About The Position

The Commercial Banking Quality Assurance and Control Specialist II will be conducting routine quality assurance (QA) and quality control (QC) reviews to evaluate the Commercial Banking Department’s data accuracy, effectiveness of controls, adherence to process and compliance with regulatory requirements. The role will assist the team in summarizing review results for key stakeholders and highlighting gaps, risks, or opportunities for process and procedural improvements.

Requirements

High school diploma or GED required
One (1) to three (3) years of quality assurance/quality control experience preferred
Two (2) to four (4) years within a commercial banking role preferred
Proficient with standard office equipment, word processing and reporting, and spreadsheets
Experience using QA/QC tools and resources to track trends, errors, and monitor exceptions to support data-driven decision-making
Basic understanding of Regulation B which enforces the Equal Credit Opportunity Act
Basic understanding and desire to become certified in Bank Secrecy Act (BSA)
Basic knowledge or understanding of commercial banking laws, regulations, and internal policies, with an ongoing commitment to staying informed about requirements governing commercial deposit and lending activities
Demonstrate a critical and thoughtful mindset, able to identify gaps and proactively seek information to support departmental projects
Strong written and verbal communication skills suitable for cross-departmental collaboration
Exhibit attention to detail paired with curiosity and investigative thinking
Ability to adapt as necessary to a new process or procedure for the benefit of the department
Effectively prioritizes tasks when managing competing or conflicting deadlines
Ability to work independently under general supervision while also contributing productively within a team environment
Capable of distinguishing between minor variances and material risk

Responsibilities

Perform independently quality assurance by validating Commercial Banking data based on established procedures
Assist in routine quality control reviews for Commercial Banking functions to identify inconsistent, insufficient or deviations from applicable guidelines, policies or regulatory compliance
Perform scheduled QA and QC checks in adherence to established departmental timelines and provide detailed summaries to key stakeholders
Assist in the preparation for all internal reviews, 3rd party audits and state and federal exams
Compile and maintain work papers in conformity with departmental quality standards and guidelines and provide supporting documentation for each audit
Control risk and manage duties and tasks in a safe and sound manner.
Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism