Quality Assurance Specialist II

ALBERTINA KERR CENTERS • Portland, OR

1d • Onsite

About The Position

Albertina Kerr empowers people with intellectual and developmental disabilities, mental health challenges and other social barriers to lead self-determined lives and reach their full potential! As a Quality Assurance Specialist II, you’ll serve as a key liaison between program leadership and external partners, helping to manage risk, ensure compliance, and support continuous improvement. You’ll be part of a collaborative QA team that drives data-informed decisions and upholds the highest standards of care and service.

Requirements

• Two years' experience in Human Services or related Field.
• Proficient in Excel and database systems.
• Strong organizational and time management skills.
• Detail oriented, well organized, and possess problem solving skills.
• Ability to work with tight deadlines in a dynamic environment.
• Effective oral and written communication skills.
• Ability to work independently and collaboratively across departments.
• Reliable transportation and ability to drive to various Kerr service locations.
• Ability to meet all background check and reference requirements.

Nice To Haves

• Bachelor’s degree preferred.
• Two years' experience performing compliance or risk management related activities preferred.

Responsibilities

• Monitor and manage documentation related to investigations, audits, and compliance reporting.
• Collect, analyze, and report on data related to quality, risk, and regulatory standards.
• Act as point of escalation for internal complaint and grievance processes, ensuring timely and policy-compliant resolution.
• Support licensing, accreditation, and policy implementation efforts.
• Collaborate with clinical and administrative teams to meet documentation and reporting requirements.
• Conduct interviews with individuals supported, focus groups, and contribute to skills development initiatives.
• Participate in cross-functional projects and process improvement efforts.
• Other duties as assigned.

Benefits

• Paid medical, dental, and vision employee benefits
• Paid basic life & accident insurance and short- & long-term disability
• Paid internal training and career development
• Paid holidays and generous time off
• 401(k) retirement savings plan with up to 4% employer match
• 24-hour Employee Assistance Plan (EAP) that provides resources for everything from mental health to pet insurance and financial counselling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees