Commercial Banking Portfolio Officer

Popular, Inc.•Miami Lakes, FL

4d•Hybrid

About The Position

The Commercial Banking Portfolio Officer is responsible for effective servicing of a designated commercial portfolio. The role provides day-to-day support to Commercial Relationship Officers and Team Leaders, ensuring customers receive consistent service, inquiries are addressed, and operational situations are resolved promptly and efficiently. The position supports the bank’s goals of growth, loss reduction, profitability, and customer satisfaction. The officer supports customer and portfolio management through discrepancy resolution, compliance monitoring, coordination with internal service units and third-party servicers, loan pipeline and lifecycle management, financial analysis, reporting, and coordination of renewals, restructures, and legal representation as needed.

Requirements

A bachelor's degree in Business Administration or a related field and/or three years of experience managing commercial credit and non-credit products.
Knowledge of relevant banking products, services, policies, procedures, and regulations to ensure compliance in the area of responsibility, including AML/BSA.
Keep updated on changes in the banking environment, bank competition, and customers’ business environments relevant to the area of responsibility.
Familiarity with appraisals, environmental reports, site inspections, plan and cost review reports, global cash flow, and stress testing.
Ability to manage multiple projects or tasks simultaneously and allocate time and resources to complete work accurately and efficiently within established time frames.
Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Responsibilities

Research, investigate, and resolve customer discrepancies, complaints, and payments.
Ensure customers comply with financial reporting and covenant requirements.
Act as a liaison with units providing services to commercial customers, including loan processing, payments, financial analysis, and statements; ensure customer information in relevant databases is accurate and up to date.
Assist Relationship Officers with client management, including preparing spreads, managing the loan pipeline from approval to closing, and managing portfolio renewals, maturities, and annual, quarterly, and semi-annual financial reviews.
Compile and analyze data and generate management reports, providing recommendations as needed.
Manage relationships with third-party servicers.
Arrange closings of renewals and restructures and book them on the loan system.
Coordinate with management and internal legal counsel to ensure legal counsel is assigned to cases requiring representation.