Commercial Banking Portfolio Officer
About The Position
The Commercial Banking Portfolio Officer is responsible for effectively servicing a designated commercial portfolio and providing day-to-day support to Commercial Relationship Officers and Team Leaders. The role helps ensure customers receive consistent, timely service, inquiries are addressed, and operational situations are resolved efficiently, supporting the bank’s goals for growth, reduced losses, profitability, and customer satisfaction. The position supports client management and loan administration, monitors customer financial reporting and covenant compliance, coordinates services across internal units and third-party servicers, and assists with loan closings, renewals, restructures, and portfolio reviews. It also produces management reports and coordinates with management and internal legal counsel when legal representation is needed.
Requirements
- Bachelor’s degree (B.A.) in Business Administration or a related field and/or three years of experience managing commercial credit and non-credit products.
- Knowledge of relevant banking products, services, policies, procedures, and regulations to ensure compliance in the area of responsibility, including AML/BSA requirements.
- Keep updated on changes in the banking environment, bank competition, and customers’ business environments applicable to the area of responsibility.
- Familiarity with appraisals, environmental reports, site inspections, plan and cost review reports, global cash flow, and stress testing.
- Ability to manage multiple projects or tasks simultaneously and manage time and resources to complete work accurately, efficiently, and within established time frames.
- Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.
- Provide evidence of academic preparation or courses related to the job posting if necessary.
Responsibilities
- Research, investigate, and resolve customer discrepancies, complaints, and payment issues.
- Ensure customers comply with financial reporting and covenant requirements.
- Liaise with internal units that provide commercial customer services, including loan processing, payments, financial analysis, and statements; ensure customer information in relevant databases is accurate and current.
- Assist Relationship Officers with client management, including preparing spreads, managing the loan pipeline from approval to closing, and managing renewals, maturities, and annual, quarterly, and semi-annual financial reviews.
- Compile and analyze data and generate management reports with recommendations as needed.
- Manage relationships with third-party servicers.
- Arrange closings for renewals and restructures and book them in the loan system.
- Coordinate with management and internal legal counsel to ensure counsel is assigned when representation is necessary.
Benefits
- Hybrid work model benefit applies to certain positions and is subject to change based on organizational needs.
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What This Job Offers
Job Type
Full-time
