Commercial Auto Claims Adjuster - Remote

CSAA Insurance Group, a AAA Insurer•Washington, NV

4d•$25 - $34•Remote

About The Position

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. Your Role: As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster. Your Work: Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions. Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish. Takes inbound calls from customers and maintains an inventory of pending claims. Conducts coverage and liability investigations. Advises customers of available benefits, coverages, and liability outcomes. Coordinates and oversees the claims process; keeping customers informed. Negotiates estimating damages and supplements. Validates reparability and monitors repairs. Arranges towing, storage, and rental vehicles as needed. Addresses subrogation and total loss responsibilities. Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to. Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence. Supports other areas of claims as needed. Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.). Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). Travels as needed for role, including divisional / team meetings and other in-person meetings. Fulfills business needs, which may include investing extra time, helping other teams, etc.

Requirements

High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
Must meet work from home requirements including internet speeds and designated workspace.
Ability to type 30 wpm.

Nice To Haves

Bachelor’s degree.
Two or more years of customer service experience.
Prior insurance claims experience.
Bilingual a plus!
Auto physical damage training and/or I-CAR or SCLA enrollment.
Strong Customer Service skills for both internal/external customers.
Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively.
Strong oral and written communication skills.
Strong negotiation skills.
Active contributor to team success.
Flexibility to work between the hours of 7AM to 7PM PDT, including weekends and/or holidays.

Responsibilities

Handle routine non-complex to moderately complex non-injury Commercial and Specialty claims.
Open, investigate, evaluate, and settle auto claims.
Ensure compliance with Department of Insurance and other statutory requirements.
Adjust higher-complexity liability claims including property damage claims and total losses.
Verify coverage on policies with standard commercial symbols and/or specialty exposures.
Service physical damage exposures in collaboration with casualty adjusters for claims with injury.
Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
Explain claims process, next steps, and outcomes to involved parties.
Act as the primary point of contact for auto physical damage questions.
Investigate, evaluate, negotiate, and settle first- and third-party auto/property damage claims from start to finish.
Take inbound calls from customers and maintain an inventory of pending claims.
Conduct coverage and liability investigations.
Advise customers of available benefits, coverages, and liability outcomes.
Coordinate and oversee the claims process, keeping customers informed.
Negotiate estimating damages and supplements.
Validate reparability and monitor repairs.
Arrange towing, storage, and rental vehicles as needed.
Address subrogation and total loss responsibilities.
Ensure insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to.
Ensure compliance with specific state regulations and/or policy provisions through needed file documentation and appropriate correspondence.
Support other areas of claims as needed.
Actively shape company culture (e.g., participating in employee resource groups, volunteering, etc.).
Live into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Travel as needed for role, including divisional / team meetings and other in-person meetings.
Fulfill business needs, which may include investing extra time, helping other teams, etc.