Commercial Senior Auto Claims Adjuster- Remote

CSAA Insurance Group, a AAA Insurer•Washington, NV

4d•$28 - $37•Remote

About The Position

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! Your Role: We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region. Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs.

Requirements

High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
1-2+ years of auto or commercial adjusting/liability experience required.
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
Capability to complete training and perform the job in a remote setting as required.
Strong computer navigation skills.
Outstanding interpersonal skills.
Ability to handle several tasks simultaneously.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Fulfills business needs, which may include investing extra time, helping other teams, etc.
Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Nice To Haves

3+ years of prior claims adjusting experience preferred.
Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
Bilingual a plus.
Empathy, Adaptability, Time Management, Organization.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

Responsibilities

Manage a large inventory of claims ranging from minor to moderate complexity.
Answer inbound calls, open claims, acquire loss details from all involved parties and
Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
Explain policy, coverage, and appropriate course of action.
Arrange and pay repair, rental, towing, total losses and negotiate storage.
Document claim files, send correspondence, and communicate with all parties involved.
Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.