Commercial Auto Bodily Injury Claims Specialist

First Chicago Insurance Company (FCIC)•Chicago, IL

12d•Hybrid

About The Position

First Chicago Insurance Company is seeking an experienced claims professional to investigate and settle automobile bodily injury claims. The role handles complex liability claims that require substantial investigation and verification, including casualty claims involving severe injuries, extended disability, bodily injury, or coverage-related litigation. It also handles complex claims involving coverage-related property damage and total-loss matters, and supports prompt, courteous, and fair resolution of collision, comprehensive, rental, towing, and property damage claims while maintaining reasonable expenses. The company describes its employees as a key asset and emphasizes professional and personal growth, teamwork, employee support, and recognition of ideas and results. The role is intended for an experienced claims professional, particularly someone with commercial and nonstandard auto claims experience.

Requirements

At least 5 years of previous commercial auto claims insurance experience.
Excellent analytical, organizational, interpersonal, and verbal, written, and telephone communication skills.
General working knowledge of policies, file procedures, and state rules and regulations.
Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster.

Nice To Haves

Litigation experience is preferred.
Experience with auto claims, especially nonstandard auto claims, is highlighted for experienced claims professionals.

Responsibilities

Review assigned claim files and determine an appropriate course of action using technical knowledge and experience to support final disposition.
Investigate, evaluate, and settle total-loss files for insureds and claimants; obtain properly signed titles as needed to resolve salvage promptly.
Work with internal and external customers to develop evidence and establish facts on assigned claims.
Conduct thorough investigations and maintain accurate, relevant documentation of claim activity, including applicable coverage, liability, status, and damages.
Organize, plan, and prioritize work to manage assignments and conclude claims promptly.
Honor, decline, or negotiate first- and third-party liability claims after investigating coverage and policy terms and analyzing damages and liability.
Prepare and present claim evaluations for the appropriate settlement authority.
Notify the Underwriting Department of adverse information discovered during investigations.
Work with vendors while maintaining reasonable expenses and the company's reputation for quality service.
Provide customer service to internal and external customers.
Perform other duties as assigned.