Claims Specialist, Auto Bodily Injury
About The Position
Zurich North America Claims is hiring a Claims Specialist to handle auto bodily injury claims with varying levels of complexity. The role works closely with internal and external attorneys, including partnering on complex claims, and aims to resolve claims promptly through case strategy, evaluation, and appropriate escalation. The position also establishes and reviews reserves within authority limits, assesses damages under applicable law, and supports customer service through proactive communication and responses to inquiries. The Claims Specialist ensures compliance with laws, regulations, and internal controls and identifies claims for referral to subrogation or fraud teams. The position follows Zurich North America Claims’ hybrid work model, which allows employees flexibility in where they perform individual work while supporting in-person collaboration when useful. Occasional in-office attendance should be expected. The selected candidate must be able to report to one of the listed offices in Atlanta, Dallas, Overland Park, or Schaumburg.
Requirements
- Bachelor’s degree and at least 2 years of experience in Claims or Insurance; or Zurich Certified Insurance Apprentice including an associate degree and at least 2 years of Claims or Insurance experience; or high school diploma or equivalent and at least 4 years of Claims or Insurance experience; or completion of the Zurich Claims Training Program and at least 2 years of Claims or Insurance experience.
- Must obtain and maintain required adjuster license(s).
- Microsoft Office experience.
- Knowledge of insurance regulations, markets, and products.
Nice To Haves
- Prior experience in auto claims handling, insurance claims, or a related customer service field.
- Understanding of auto insurance policies, coverage, and state regulations.
- Commercial insurance experience and/or prior auto bodily injury claims handling experience.
- Customer service experience.
- Strong analytical, critical-thinking, and problem-solving skills.
- Strong verbal and written communication skills.
- Experience collaborating across work groups.
- Ability to develop and maintain strong relationships.
- Understanding of the claims adjustment process and ability to determine scope and exposure for losses.
- Understanding of vendor use and how litigation strategies are developed.
- Understanding and application of financial and actuarial/reserving concepts.
- Familiarity with negotiation strategies and experience suggesting alternative approaches.
Responsibilities
- Handle auto bodily injury claims with different levels of complexity.
- Work closely with attorneys internally and externally and partner with attorneys on complex claims cases.
- Develop case strategies and evaluations, escalate issues as appropriate, and work toward timely claim resolution.
- Establish timely reserves and review them throughout the claims cycle within authority limits by estimating and validating claim value.
- Assess damages by calculating applicable damages or ranges of damages allowed by law.
- Support customer service by proactively communicating information, responding to inquiries, following customer protocols, and potentially participating in customer marketing efforts.
- Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
- Identify potential subrogation and fraud and refer claims to the appropriate teams.
Benefits
- Competitive pay and comprehensive benefits for employees and their families.
- Potential eligibility for bonuses and merit increases.
- Short-term incentive bonus eligibility set at 10%.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
