Commercial Auto Bodily Injury Adjuster - Casualty Insurance

Midwest Family Mutual Insurance•Urbandale, IA

1d•Remote

About The Position

Midwest Family Mutual Insurance Company (MFM), headquartered in Urbandale, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment. MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely. Join our team as a Commercial Auto Bodily Injury Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. Position Overview The Commercial Auto Bodily Injury Claims Adjuster is responsible for the end-to-end management of complex liability claims, requiring a high level of analytical thinking, sound judgment, and professional discretion. This role involves conducting thorough investigations, evaluating coverage and liability, and driving timely, fair claim resolutions while maintaining accurate reserves and comprehensive documentation. The adjuster serves as a key point of contact for agents, policyholders, and legal partners, delivering responsive, high-quality service throughout the claims lifecycle. Success in this position requires strong negotiation skills, attention to detail, and the ability to navigate evolving legal and regulatory environments. The role also demands proficiency in a paperless claims system and a willingness to participate in legal proceedings, including travel for mediations, depositions, and trials as needed.

Requirements

2+ years handling Commercial Automobile or Motor Carrier Liability claims, inclusive of litigation experience
Strong negotiation, analytical, and problem-solving skills
Excellent written and verbal communication abilities
Proficiency in Microsoft Word and Excel
Highly organized with keen attention to detail
Ability to work independently in a fully remote setting
Experience with mediations, arbitrations, and settlement negotiations
Strong collaboration with legal counsel and claims teams
Strong working knowledge of Microsoft Office products, good keyboarding and technology skills

Nice To Haves

Multi-State adjusting experience is preferred
Insurance education and/or designations a plus

Responsibilities

Conduct in-depth claim investigations, gather recorded statements, and determine coverage
Timely & Adequate reserving
Maintain organized, professional claim files, reports, and communications
Strategically negotiate settlements to achieve fair, timely resolutions
Keep up with evolving legal statutes, policy conditions, and industry trends
Operate seamlessly within a paperless Claims Management System
Travel as needed for depositions, mediations, and trials