Appliance Technician - Burlington, VT

T&J Companies•Burlington, VT

1d•$40 - $45

About The Position

The Commercial Appliance Technician responds to customer work orders assigned by the service manager, traveling to customer locations to troubleshoot and resolve commercial appliance issues. Work orders are dispatched electronically through a phone or iPad the afternoon before service, and technicians are expected to review them promptly to prepare for the next day's schedule. Technicians report by phone to a service manager based in Albany, who is available to help with questions and concerns, and must follow all company policies and procedures. The position includes a company van, fuel card, credit card, phone, and iPad. The van is taken home each night and may be used only for work unless the T&J Service Manager grants prior permission. Vehicles are GPS-monitored for location and safe-driving habits. The territory is Burlington, Vermont. Because there is no local shop in the region, technicians are responsible for up to 30 minutes of travel to the first job and up to 30 minutes home from the last call. Candidates must be willing to drive up to two hours one way for service calls. Standard hours are Monday through Friday, 7:00 a.m. to 3:30 p.m., subject to change based on customer schedules and management discretion. A mandatory on-call weekend rotation is required. Compensation is $40–$45 per hour, based on experience.

Requirements

Clean driving record.
Willingness to drive up to two hours one way for service calls.
Strong communication and troubleshooting skills, including the ability to work with a remote supervisor.
Ability to work independently and with others.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
High school diploma or equivalent.
Authorized to work in the United States.
Must pass a drug test and background check before starting work.
Ability to lift up to 50 pounds at times.

Nice To Haves

Experience maintaining, troubleshooting, and replacing TurboChef, Merry Chef, Bunn, Mastrena, Hatco, Clover Vertica, Franke, or similar equipment.
Knowledge of the Facility Services industry.
Refrigeration certification is highly encouraged but not mandatory.

Responsibilities

Respond to customer work orders as assigned by the service manager.
Travel to customer locations to troubleshoot and resolve appliance issues.
Review electronically dispatched work orders promptly to prepare for the next day's schedule.
Take the company vehicle home each night and use it only for work unless prior permission is granted.
Report to the service manager by phone and seek assistance with questions or concerns as needed.
Follow all internal and customer-facing company policies and procedures.