Commercial and Institutional Lending Platform Training Manager OR Training Lead

KeyBank • Amherst, NY

1d • $71,000 - $181,000 • Hybrid

About The Position

KeyBank is hiring for one position in its Commercial & Institutional (C&I) Lending Domain, which may be filled at different salary grade levels as either a C&I Lending Platform Training Manager (Manager Business Support) or a C&I Lending Platform Training Lead (Lead Business Analyst). The role leads or manages training initiatives and learning programs for new lending platforms, including Credit Decision Hub (CDH), customized for Banking Group Portfolio Management (BGPM). It includes coordinating learning delivery, analyzing program results and business data, identifying needs and process improvements, and advising or influencing business partners. The Manager level provides strategic, data-driven guidance, leads projects and partner interactions, and may have direct reports. The Lead level delivers analysis and training, guides junior staff as appropriate, and influences others as an individual contributor. Both levels require strong project leadership, technical and analytical capabilities, and collaboration with business partners and leaders.

The position is hybrid, generally requiring at least three days per week in the office at preferred locations within Key’s footprint. A home-based option may be considered for candidates outside that footprint. Occasional overnight travel may be required, and the employee must be able to occasionally operate a motor vehicle with a valid driver’s license. Physical demands include prolonged sitting, communication in person or by phone, frequent PC or laptop use, and occasional lifting, pushing, or pulling of bags weighing up to 10 pounds.

The Manager level base salary range is $96,000–$181,000 annually; the Lead level range is $71,000–$125,000 annually. Placement depends on factors including skills, experience, and geographic location. Both levels are eligible for incentive compensation, which may include production, commission, and/or discretionary incentives. Benefits are referenced in the posting, but specific benefits are not listed. The role requires compliance with KeyBank policies and procedures, professional and ethical conduct, and acting in the best interests of Key’s clients and Key.

Requirements

• Minimum of 5 years of relevant experience; 6 or more years is ideal.
• Bachelor’s degree or equivalent experience required for the Manager level; the Lead posting lists a bachelor’s degree or equivalent experience as required.
• Advanced proficiency in MS Excel and PowerPoint.
• Advanced query writing and coding skills, including complex joins.
• Ability to work with big data and advanced proficiency in data visualization.
• Strong project management skills.
• Knowledge of source systems and process flow.
• Ability to navigate a data warehouse and/or data supply chain.
• Experience implementing process automation.
• Understanding of business operations and line-of-business and KeyCorp strategy.
• Ability to use knowledge of the business and competition to anticipate needs and make recommendations.
• Ability to connect business drivers with the team’s day-to-day work.
• Strong interpersonal and relationship-building skills; the Lead requires proven relationship-building ability.
• Ability to communicate and lead conversations with business partners; the Lead role involves developing comfort with influencing and consulting, typically with mid-level leaders.
• Ability to exercise critical thinking, business acumen, problem-solving, and sound judgment.
• Ability to work in a hybrid setting and meet the stated physical demands.
• Ability to occasionally operate a motor vehicle with a valid driver’s license.
• Occasional travel, including overnight stays, may be required.

Nice To Haves

• Master’s degree.
• For the Manager level, a bachelor’s degree is preferred, although equivalent experience is required instead; a master’s degree is also preferred.
• Six or more years of relevant experience.
• For the Manager level, established reputation and track record as an effective, collaborative partner and material contribution to line-of-business strategy.

Responsibilities

• Lead or manage training initiatives for the C&I Lending Domain.
• Create and manage learning programs for new lending platforms, including Credit Decision Hub (CDH), customized for Banking Group Portfolio Management (BGPM).
• Implement and facilitate learning experiences, including scheduling, logistics, and coordination with facilitators.
• Monitor and evaluate training program results; at the Manager level, lead accountability for results.
• Use data, critical thinking, and innovation to solve business problems and deliver analysis and insights.
• Drive or manage projects end to end, prioritize multiple projects, and manage deadlines.
• Review deliverables and work product; coach, guide, or provide direction to others as appropriate.
• Lead or support business partner interactions and provide recommendations aligned with business priorities.
• Anticipate business partner needs and identify, source, and interpret relevant information and data.
• Identify process improvement opportunities and implement process automation where applicable.
• Influence and collaborate with business partners and leaders; develop relationships and guide others as appropriate.
• Consider broader business strategy, impacts across business partners and lines of business, and potential pitfalls when recommending solutions.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for company benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level