Commercial and Industrial Accounts Representative

Pedernales Electric Cooperative•Johnson City, TX

5d•$90,080•Hybrid

About The Position

This position identifies, develops, and implements partnerships with large commercial and industrial members to support business operations, account services, rate and financial assessments, energy management and services, power quality, and project management and development. The role works to expand commercial business within the Cooperative’s service territory and serves as a primary contact for commercial members on operational and utility-service matters. The representative coordinates member utility-service projects, supports planning and design of electric distribution systems, analyzes meter and billing data, reviews rates and tariffs, and helps members manage energy use and costs. The position also collaborates with internal stakeholders on infrastructure planning, regulatory compliance, process improvements, and service offerings. It may provide technical direction and project leadership. The role is based at PEC Headquarters in Johnson City, Texas, with hybrid work options available. The position is open until filled.

Requirements

Bachelor’s degree in a related field; directly related experience may substitute for education.
Three years of utility experience.
Valid driver’s license.
Knowledge of computer systems, including hardware and software use, data entry, and information processing.
Knowledge of member-service principles and processes.
Knowledge of the National Electrical Code.
Knowledge of electric utility business fundamentals and the cooperative business model.
Knowledge of electrical utility billing and processes.
Ability to calculate bills using current and proposed rate tariffs.
Skill in electrical troubleshooting and energy auditing.
Skill in project and task management, time management, and prioritizing changing demands.
Ability to anticipate, identify, analyze, and resolve conflicts and problems.
Ability to communicate effectively verbally and in writing with individuals and groups, including municipal leaders and staff, engineers, architects, contractors, developers, businesses, coworkers, and the public.
Ability to organize and manage evolving projects and large amounts of data with attention to detail.
Ability to manipulate and analyze data, research, and write.
Ability to work independently with limited or minimal day-to-day supervision and collaboratively in a team environment.
Ability to take initiative in a demanding, changing work environment and meet deadlines accurately.
Ability to maintain confidentiality and demonstrate professional conduct.
Ability to work a non-traditional schedule.
Ability to travel and meet the stated physical demands, including standing, reaching, stooping, kneeling, sitting or standing for extended periods, and moving up to 50 pounds.

Nice To Haves

Project management or administrative support experience preferred.

Responsibilities

Serve as an initial point of contact for commercial members and resolve issues involving rates, billing, metering, power quality, service reliability, facility changes, and internal operations.
Act as project liaison with members and manage utility-service projects requested by commercial members.
Lead planning and consult on the design and construction of electric distribution systems serving commercial members.
Understand members’ business operations and provide relevant information to improve productivity and lower costs.
Work with internal stakeholders on infrastructure planning, development, and growth.
Develop and manage Cooperative process-improvement projects related to department functions, with a focus on commercial and industrial accounts.
Maintain knowledge of regulatory and oversight agency program offerings and requirements, including ERCOT and the PUCT.
Coordinate and manage regulatory compliance for commercial member projects.
Analyze member meter and billing data for energy management, demand response, and billing programs.
Maintain commercial-member databases, including contact information and interactions.
Support the Cooperative’s Key Account Program goals, initiatives, and service offerings.
Maintain and analyze utility data for internal and external business requirements.
Use the utility CIS platform, billing structures, rates, and applicable tariffs proficiently.
Use the meter data management system and analyze load data related to energy programs and utility resources.
Compile, analyze, and present data for member resources.
Periodically analyze rates to determine whether they are appropriately applied and calculated.
Ensure member usage is properly metered and billed under the appropriate rate schedule, and recommend energy optimization options.
Prepare sample bills and projections for new, existing, or prospective entities considering expansion.
Facilitate development of power-quality, load-shifting, and load-factor improvement services.
Develop business relationships and monitor industry trends and activities to help meet member needs.
Manage escalations concerning rate-related questions from members.
Create training materials and lead training on non-residential member topics as needed.
Assist with developing and implementing new and innovative commercial-member rates.
Educate members about energy conservation and efficiency programs and recommend ways to save energy and use electricity more effectively.
Serve as the initial contact for commercial members during outages and work with Cooperative Operations personnel on outage management.
Create maps and visuals of commercial and industrial sites, community and utility infrastructure, and other factors affecting development.
Manage assigned projects and other duties for the business unit.
Maintain the security of confidential information and stay abreast of technological advances.
Demonstrate regular and prompt attendance and perform other related duties as assigned.
May provide technical direction and project-lead responsibilities.