Commercial and Industrial Accounts Representative

Pedernales Electric Cooperative•Johnson City, TN

3d•Hybrid

About The Position

This position identifies, develops, and implements partnerships with large commercial and industrial members across the Cooperative’s service territory. It supports members with business operations, account services, rates and financial assessments, energy management and services, power quality, and project management and development. The role serves as an initial contact for commercial members, coordinates utility service projects, and works with internal stakeholders on infrastructure planning, development, and growth. The Representative analyzes metering, billing, rate, and utility data; supports energy management and demand-response programs; and helps members understand applicable rates, tariffs, energy conservation, and efficiency options. The position also supports the Cooperative’s Key Account Program, develops business relationships, manages escalations and compliance, and creates training materials and reports. It may provide technical direction and project-lead responsibilities. The position is based at PEC Headquarters in Johnson City, Texas, with hybrid work options available. It requires a bachelor’s degree in a related field and three years of utility experience; directly related experience may substitute for education. Project management or administrative support experience is preferred. The role may involve travel, exposure to extreme temperatures, and work beyond 40 hours per week.

Requirements

Bachelor’s degree in a related field; directly related experience may substitute for education.
Three years of utility experience.
Valid driver’s license.
Knowledge of computer systems, including hardware and software use, data entry, and information processing.
Knowledge of member-service principles and processes.
Knowledge of the National Electrical Code.
Knowledge of electric utility fundamentals and the cooperative business model.
Knowledge of electrical utility billing and processes.
Time-management skills and ability to prioritize and manage changing priorities.
Skills in electrical troubleshooting and energy auditing.
Ability to communicate effectively verbally and in writing and coordinate meetings, presentations, and events with external stakeholders.
Professional conduct when performing job duties.
Ability to calculate bills using current and proposed rate tariffs.
Ability to research and write.
Ability to work independently with limited supervision and in a team environment.
Ability to anticipate, identify, analyze, and resolve conflicts and problems.
Ability to accurately complete tasks and meet deadlines.
Ability to communicate with groups and individuals, including municipal leaders and staff, engineers, architects, contractors, developers, businesses, supervisors, employees, and the general public.
Ability to stay organized and detail-oriented while managing evolving projects and large amounts of data.
Ability to manipulate and analyze data.
Ability to take initiative in a demanding work environment with changing priorities.
Ability to maintain confidentiality.
Ability to work a non-traditional schedule and with minimal day-to-day supervision.

Nice To Haves

Project management or administrative support experience is preferred.

Responsibilities

Serve as the initial point of contact for commercial members and resolve issues involving rates, billing, metering, power quality, service reliability, facility changes, and internal operations.
Act as project liaison with members to manage requested utility service projects.
Lead planning and consult on the design and construction of electric distribution systems serving commercial members.
Understand commercial members’ business operations and provide information to improve productivity and lower costs.
Coordinate with internal stakeholders on infrastructure planning, development, and growth.
Develop and manage Cooperative process-improvement projects related to department functions, with a focus on commercial and industrial accounts.
Maintain industry knowledge of program offerings and requirements from regulatory and oversight agencies, including ERCOT and PUCT.
Coordinate and manage regulatory compliance for commercial member projects.
Analyze member meter and billing data for energy management, demand response, and billing programs.
Maintain commercial member databases, including contact information and interactions.
Support the Cooperative’s Key Account Program goals, initiatives, and service offerings.
Maintain and analyze utility data for internal and external business requirements.
Apply knowledge of the utility CIS platform, billing structure, rates, and applicable tariffs.
Use the meter data management system and analyze load data related to energy programs and utility resources.
Compile, analyze, and present data for member resources and reporting.
Periodically analyze rates to determine whether they are appropriately applied and calculated.
Ensure usage is properly metered and billed on the appropriate rate schedule, and recommend energy optimization options.
Prepare sample bills and projections for new, existing, or prospective entities seeking to expand.
Facilitate development of services for power quality, load shifting, and improved load factor.
Develop business relationships and monitor industry trends and activities to help meet member needs.
Manage member escalations involving rate-related questions.
Create training materials and lead training efforts on non-residential member topics as needed.
Assist in developing and implementing new and innovative rates for commercial members.
Educate members about energy conservation and efficiency programs and recommend ways to save energy and use electricity more effectively.
Serve as the initial point of contact for commercial members during outages and work with Cooperative Operations personnel on outage management.
Create maps and visuals of commercial and industrial sites, community infrastructure, utility infrastructure, and other factors affecting commercial and industrial development.
Manage assigned projects and other duties as assigned to the business unit.
Maintain the security of confidential information and stay current on technology advances.
Demonstrate regular and prompt attendance.
Perform other related duties as necessary or assigned.