Commercial Analytics and Insights Lead
About The Position
We’re seeking an Analytics & Insights Lead to support complex customer and utility reporting needs while partnering with Product to design scalable, long-term solutions. This role plays a critical part in translating bespoke reporting requests into repeatable insights and helping retire manual workflows over time. This is a highly visible role working across Analytics, Product, Customer Success, and external partners—including direct interaction with customers to clarify reporting needs, explain insights, and ensure alignment on data outputs. This role is expected to evolve over time from fulfilling complex reporting requests to owning standardized insights, metric definitions, and executive-facing analysis as reporting becomes productized.
Requirements
- 2+ years in analytics, data science, or BI roles
- Strong BI experience (Domo preferred)
- Experience supporting enterprise customers or external stakeholders
- Comfortable working with ambiguity and imperfect data
- Strong communicator—can explain data tradeoffs clearly
- Demonstrated ability to handle customer-facing communication, including clarifying requests, gathering requirements, and translating technical data concepts for non-technical audiences
Responsibilities
- Fulfill complex, short-term reporting requests for utilities and enterprise customers
- Triangulate data across internal systems (e.g., platform + BI tools)
- Identify patterns in ad hoc requests and document recurring needs
- Partner with Product to define canonical metrics, validate data models, and inform reporting roadmap decisions
- Create interim standardized templates where possible
- Improve documentation and data definitions used by internal teams
- Help reduce reliance on bespoke reporting over time
- Serve as a customer-facing analytics resource—responding to questions, clarifying requirements, and communicating insights in a clear, approachable way
Benefits
- medical (with member reward points)
- dental
- vision
- basic life insurance
- Benefit Bucks (credits to apply towards your benefits)
- flexible work arrangements
- paid family leaves
- 401(k) + match
- well-being and recognition (including service anniversary) programs
- 12 holidays per year
- 20 days of paid time off per year
- opportunity to purchase company stock
- military leave benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
