Manager, Analytics and Insights

TD•Toronto, ON

1d•Hybrid

About The Position

Canada Fraud Management (CFM) is an enterprise-level team within the Financial Crimes Prevention and Operations (FCPO), Protect Platform, Global Technology and Solutions pillar for the TD Bank Group. CFM provides Canadian-based fraud first line of defense and protection coverage for TD customers, shareholders, and employees. The team includes a Performance Management team that leads TD Canada’s fraud prevention, detection, and response strategy, as well as an end-to-end Fraud Operations monitoring and management team dedicated to fraud detection and alert management, and managing and processing Canadian TD customer fraud and non-fraud claims. CFM is supported by centers of excellence teams within FCPO that provide performance measurement and data capabilities, lead interactions and collaboration between FCPO and Canadian Product leaders/teams, and enable strategic and optimization initiatives to improve CFM's effectiveness and efficiency.

Requirements

University/College education, with focus on Data and Business Analytics, Finance, Commerce, Business, Statistics and Mathematics (having already obtained or working towards a professional designation/certification).
6+ years of experience in business performance management, reporting, insights & analysis development.
Strong proficiency in using business intelligence and analytics tools – includes firsthand exposure to programming and data environments as well as data visualization tools (i.e., SQL, Hadoop, R, Python, Microsoft Azure / Databricks, Tableau / Power BI, etc.).
Strong working knowledge of Microsoft 365 (i.e., Excel, PowerPoint, Word, Teams, Co-Pilot).
Results-focused individual with an ability to influence decisions using data, leveraging business interpretation and analysis skills.
Strong analytically-anchored thinker – proven ability to understand and proactively identify key risks and issues, demonstrates strong critical reasoning, pro-actively recommends proposals and solutions, challenges whether status quo/calculated results are rational or require additional justification.
Skilled oral and written communicator, comfortable presenting with demonstrated ability to digest complex information and summarize it in a clear, concise fashion (for executive-level consumption).

Nice To Haves

Prior experience working in Fraud/Risk functions.
Energetic, enthusiastic, pro-active self-starter – willing to “roll up the sleeves” to deliver results in the short-term while building for the long-term; agile, adaptable, “can-do” attitude, high degree of responsiveness and initiative.
Robust organizational skills with the ability to work in a challenging environment and manage multiple deadlines and priorities, with a proven record of executing with excellence and making an impact.

Responsibilities

Lead monthly and weekly fraud loss reporting and portfolio insights, providing quality assurance oversight and guidance to Senior Business Insights & Analysis team members, across Canadian Personal Banking Credit Cards, Branch, Digital, Debit, Cheques, Contact Center and Lending portfolios, as well as Canadian Business Banking (including Small Business Banking) and TD Securities Wires portfolios.
Provide visibility into key and more granular loss drivers and performance metrics, emerging trends, and areas requiring management attention.
Manage automated reporting, dashboards, and data pipelines through building, maintaining and enhancing data and reporting processes using SQL, Python, Tableau/Power BI, DSAP/Rahona and other analytic and business intelligence tools.
Develop actionable insights to support fraud loss mitigation, strategic initiatives and fraud rules opportunities.
Conduct deep-dive analyses on fraud trends, repeat offenders, anomaly patterns, and high-risk customer segments, then translating data findings into recommendations for CFM Performance Management and Operations teams decision making.
Provide stakeholder management and executive-level reporting support, including preparing commentaries, performance summaries and insights for CFM senior leadership and other key stakeholders.