Commercial Administrator

Aeroman•Winston-Salem, NC

About The Position

The Commercial Administrator will be responsible for leading contractual negotiations, managing customer relationships on non-technical affairs, and overseeing program management to ensure efficiency and customer satisfaction. This role requires a strong understanding of commercial terms, excellent communication skills, and the ability to analyze data to drive improvements.

Requirements

Bachelor’s degree in Engineering or Business (MBA is a plus).
Fluent in English (required).
Experience in the MRO industry, consulting, revenue management, project management, or business development.
Advanced proficiency in PowerPoint, Excel, and Access.
Strong organizational skills with the ability to manage multiple priorities with attention to detail.
Excellent interpersonal skills with the ability to build strong relationships with stakeholders.
Exceptional written and verbal communication skills.
Ability to operate effectively at an executive level.
Strong analytical and problem-solving skills.
High adaptability in a fast-paced, dynamic environment.
Proven ability to meet performance goals and deadlines.

Nice To Haves

Spanish (preferred).
Business Intelligence (BI) tools knowledge preferred.

Responsibilities

Lead all contractual negotiations of each account (labor, material, etc) in order to reinforce the agreed terms.
Be the focal point of contact for every contractual interaction with the external and internal customers.
Guarantee the contractual proficiency of each team member.
Create the exhibits of each maintenance visit, validating the commercial terms of labor and materials.
Continuously gather commercials areas of improvement of each account by collectively interacting with the customer and each area within the company.
Validate the invoicing process to guarantee accuracy and timeliness of labor billing in accordance with agreed commercial terms.
Guarantee through continuous monitoring and customer follow up the timeliness of the labor authorization process.
Continuously seek for technological solutions that enable a timely and accurate invoicing process.
Be the focal point of contact with the customer for all the non-technical affairs.
Be the business leader of each visit by centralizing the key performance parameters and negotiations with the customer.
Lead the performance review board of each account.
Host pre and post induction meetings for every account. Registering and tracking to completion all the action items of both parties.
Record the historical data of each visit.
Performs data analysis on program metrics. Identifies financial and operational trends and reacts to improve.
Continuously seek for technical solutions that enable the timely identification of key trends.
Records chronologically the key items of each visit.
Monitor the performance of each visit in order to develop and implement improvement projects that support the customer and the technical team.