Commercial Account Representative

Insurance Corporation of British Columbia•North Vancouver, BC

1d•Hybrid

About The Position

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered. We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected] – we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you! As a Commercial Account Representative you will play an integral role in the underwriting and administration of commercial products to our prospective and existing commercial fleet customers. Your strong commercial automobile underwriting knowledge and skills will allow you to handle customer needs and explain complex coverage issues in understandable terms. Your strong knowledge of underwriting concepts, principles and practices for mid to large size fleets will improve the Corporation’s affordability and road safey in the commercial sector. You will have the ability to establish and maintain effective working relationships with commercial brokers, fleet customers and key internal ICBC departments dedicated to servicing our commercial customers.

Requirements

Excellent technical knowledge of commercial automobile underwriting, and applicable acts, regulations, and tariffs
Strong critical thinking skills and analytical abilities to assess risk exposures relevant to the portfolio and resolve escalated problems and issues
Strong knowledge of the relevant acts, policies and procedures as they pertain to commercial auto insurance products and coverages
Strong communications abilities to communicate complex information effectively through presentations and documentation to a variety of audiences, resolve escalated customer issues
Excellent organizational abilities to manage multiple priorities and work within an ever changing environment.
Post-secondary education plus several years of underwriting moderate to complex risk, sales and marketing experience in the automobile insurance or equivalent industry is requested.
A completed CIP is typically requested for this role.

Responsibilities

Working with commercial brokers and customers to address the insurance needs of fleet customers
Evaluating commercial accounts for profitability; analyzing and underwriting fleets to improve optional pricing adequacy, minimize risk and applying actions to change behaviours
Promoting a positive image of ICBC and its products with the objective of improving broker loyalty and commitment
Acting as technical resource on rates, coverage and policies and responding to escalated issues including providing technical information and recommendations to claims staff
Representing the Commercial Underwriting department on internal committees, participating in discussions to analyze insurance issues, and developing recommendations for changes to policies and procedures.