Commercial Account Representative

Cemstone

8d•$95,000 - $125,000•Onsite

About The Position

The Commercial Account Representative will be responsible for retaining the existing customer base and market share while also seeking additional opportunities for expanding the customer base. This role involves selling the complete line of Cemstone’s products and services, including concrete, placing services, contractor supply, aggregates, bagged products, and masonry products. The representative will prepare quotations, promote Cemstone products and services through various channels, and advise on project specifications. Additionally, the role requires marketing the environmental benefits of concrete and related systems, performing administrative functions, responding to customer complaints, and potentially collecting accounts receivables. Effective communication and positive working relationships with customers and internal personnel are crucial. Some quality control testing may also be required.

Requirements

Must be creative, goal-oriented, self-motivated, and organized.
Have extensive knowledge of the concrete industry and related construction materials.
Ability to communicate effectively with customers, specifiers (architects and engineers) and owners.
Proficiently use a computer and programs such as Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Power BI as well as Customer Resource Management (CRM) software.
Adherence to the core values and provisions of the Cemstone Employee Handbook at all times.
Must have a background in concrete material as a structural component.

Nice To Haves

Degree in Construction Management preferred.

Responsibilities

Retain existing customer base and market share while also seeking additional opportunities for expanding existing customer base, i.e. new customers.
Gain market share within existing customers through the sale of the complete line of Cemstone’s products and services including but not limited to; concrete, placing services, contractor supply, aggregates, bagged products, and masonry products.
Integrate colleagues as needed into “bundled” sales opportunities.
Using the appropriate plans and specifications, prepare and or assist in the preparation of the necessary quotations for the Cemstone-related products and services.
Promote Cemstone products and services to targeted audiences (owners, engineers, and specifiers) via presentations, seminars, demonstrations, and participation in industry-related organizations and trade shows.
Advise, consult, and assist in ensuring that Cemstone products and services are specified on targeted projects as well as general master specifications.
Market the environmental benefits of concrete and concrete-related systems, i.e. paving, ICFs, pervious concrete, etc.
Efficiently perform administrative functions of the job to ensure customer satisfaction and retention while meeting Cemstone's financial and administrative requirements.
Respond to all customer complaints in a timely fashion, and work towards a resolution.
May be called on to collect accounts receivables owed to Cemstone.
Demonstrate Leadership in effectively communicating and establishing positive working relationships with key customers and Cemstone departmental Personnel.
May be required to perform some quality control testing.